Grainger Industrial Supply

Tool store
4.6(13 reviews)
415 W 12th St, Erie, PA 16501
Grainger Industrial Supply

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About Grainger Industrial Supply

Grainger Industrial Supply operates as a commercial and industrial tool distribution center in Erie, Pennsylvania, serving both professional contractors and homeowners tackling specialty repair projects. With a 4.6-star rating accumulated across 13 customer reviews, the location functions as a retail outlet for the broader Grainger network known for industrial equipment and parts procurement. The Erie branch maintains standard weekday hours from 8 AM to 4 PM, closed on weekends, and can be reached at 1-800-GRAINGER for product inquiries and stock verification. Customers visiting this location range from HVAC technicians sourcing replacement components to DIY homeowners searching for obscure furnace parts that mainstream home improvement retailers no longer stock.

What distinguishes this Erie branch from standard hardware stores is its access to specialized industrial components and the technical support infrastructure backing each sale. The store stocks Dayton brand motors and blowers, including models compatible with older residential equipment like the 1990 Temp Star furnace referenced in recent reviews. Grainger's national 1-800 technical support line assists customers with wiring configurations and part compatibility questions, a resource multiple reviewers specifically praised. The branch also offers next-day order pickup for items not physically present on shelves, combining the inventory advantages of a national distributor with local pickup convenience.

Customer experiences documented in reviews reveal specific scenarios where this Grainger location solved problems other suppliers could not address. DJ Necco required a Dayton fan blower motor for a 1990 Temp Star furnace and found the Erie branch could source the compatible model when local dealers came up empty, while also anticipating the need for new connection hardware. Max Fabian called ahead to confirm stock and received assistance locating a part with limited identifying information, completing the transaction within the same visit. Adarian Grimes specifically mentioned Tim at the counter as helpful, noting order completion by the following day. These accounts demonstrate the branch's capacity for technical problem-solving alongside standard retail transactions.

What Customers Say

Seven of eight detailed reviews award 5 stars, with customers consistently praising technical support quality, parts availability for discontinued equipment, and staff helpfulness. One 1-star review cites frustration with phone support limitations. Average rating stands at 4.6 across 13 total reviews.

Working Hours

SundayClosed
Monday8 AM–4 PM
Tuesday8 AM–4 PM
Wednesday8 AM–4 PM
ThursdayToday8 AM–4 PM
Friday8 AM–4 PM
SaturdayClosed

Services & Details

Service options

Curbside pickupDeliveryIn-store pickupIn-store shoppingOnsite services

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Offerings

Service guarantee

Payments

Credit cardsDebit cardsNFC mobile payments

Frequently Asked Questions