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Claim This BusinessSears Appliance Repair operates in Erie, Pennsylvania, as part of the Sears Home Services network, bringing appliance repair expertise to residents of the city and surrounding communities including Millcreek, Summit, and Fairview. With a solid 4.5-star rating accumulated across 96 customer reviews, this contractor has established a track record of resolving household appliance problems ranging from dishwashers and washing machines to ice makers and refrigerators. The location at 2873 W 26th St serves the Erie metro area with convenient daily hours from 7 AM to 11 PM, providing flexibility for homeowners with busy schedules who need evening or weekend service appointments.
What distinguishes this contractor from independent appliance repair shops is the backing of a nationally recognized service network, which enables access to manufacturer-specific parts and diagnostic expertise. Reviewers specifically mention warranty coverage work, suggesting the contractor handles both in-warranty and out-of-warranty repairs for major appliance brands. The combination of corporate resources with local technicians creates a hybrid service model that blends standardized training with personalized customer care.
Customer reviews paint a detailed picture of the technicians who handle service calls. Charles earned praise for solving a problem that multiple other technicians could not diagnose, correctly identifying the needed part on the first attempt and installing it without complications. Paul was described as quick, efficient, and personable, with one reviewer noting he protected flooring and cleaned up water during a dishwasher motor replacement. Another technician kept customers updated through a mobile app about arrival times, demonstrating how technology enhances the service experience.
Four of six highlighted reviewers awarded perfect 5-star ratings, with three specifically naming technicians (Charles, Paul) who went above and beyond. Negative feedback centers entirely on company-level issues such as scheduling no-shows, wrong parts being ordered, and AI-powered customer service barriers, technicians themselves receive consistent praise. Emergency same-day service and problem-solving skill appear as recurring positive themes across successful repairs.
| Sunday | 7 AM–11 PM |
| Monday | 7 AM–11 PM |
| Tuesday | 7 AM–11 PM |
| Wednesday | 7 AM–11 PM |
| ThursdayToday | 7 AM–11 PM |
| Friday | 7 AM–11 PM |
| Saturday | 7 AM–11 PM |
Motor repair, draining issues, and component replacement including parts under manufacturer warranty.
Diagnosing washing machine problems, ordering correct parts, and handling both warranty and non-warranty repairs.
Ice maker replacement and installation with 24-hour testing period to verify proper ice production.
General refrigerator repair and maintenance for household refrigeration units.
Factory-authorized parts ordering with direct shipping to customer addresses for technician installation.
Technician visits to customer homes for diagnosis, parts ordering, and repair installation.