Forward Air Inc.

Forward Air Inc. operates as a freight forwarding service based in Harrisburg, Pennsylvania, maintaining a 3.5-star rating across 112 reviews. The company facilitates freight and tool shipments, providing pickup and delivery services for commercial clients. Their facility operates extended hours Monday through Friday, opening at 3 AM and closing between midnight and 1 AM, with weekend operations suspended. The Harrisburg location serves as a regional hub within Forward Air's broader national network, connecting Pennsylvania businesses with shipping solutions across interstate routes.

What distinguishes Forward Air Inc. is its specialized focus on hot shot loads and sprinter van deliveries, offering expedited freight options for time-sensitive shipments. The company maintains relationships with independent truck drivers and carriers, facilitating same-day and next-day pickup services. Their website provides tracking capabilities and driver portals for shipment management, enabling clients to monitor dispatch status in real time. The operation includes yard jockey services for trailer positioning and dock coordination at their Harrisburg facility.

Customer reviews highlight mixed experiences with the Harrisburg location. Reviewer JAMES VENAMUN described an efficient pickup process with sprinter van hot shot loads, noting friendly staff. Reza with Roads Rolls Transportations LLC mentioned a decade of working relationship without problems. However, multiple reviewers documented significant frustrations: Kareilya Hendrix experienced a two-hour delay when packages were not ready, Max Miller reported unfriendly office staff despite helpful forklift operators, and Nate described repeated scheduling failures where promised Thursday pickups were repeatedly rescheduled without proper communication.