K&D Factory Service Inc.

K&D Factory Service Inc. has served commercial kitchens across Pennsylvania, New Jersey, Northern Maryland, Delaware, and Southern New York since 1945, making it one of the region's oldest continuously operating commercial kitchen equipment service providers. The company holds a 3.3-star rating from 51 customer reviews, with operating hours Monday through Friday from 8 AM to 4:30 PM. Based in Harrisburg, K&D dispatches manufacturer-certified technicians to restaurants, institutional kitchens, and food service operations throughout its service territory.

What distinguishes K&D Factory Service is its comprehensive in-house capability: the company employs both refrigeration and HVAC technicians, allowing a single dispatch to address multiple system issues rather than coordinating separate contractors. Their "Fix It Right The First Time" policy commits technicians to completing repairs correctly on the initial visit. The company offers 24/7 emergency service for urgent commercial equipment failures, and provides equipment sales, financing, and planned maintenance programs for businesses seeking to prevent unexpected downtime.

Customer reviews highlight specific positive experiences: a reviewer named Madeline at the Lancaster branch received commendation for accommodating a customer during a billing inquiry, while another client praised a technician who performed work in February 2025 for being "a very good worker." However, reviews also reveal areas where communication could improve, multiple customers noted confusion over warranty coverage terms and inconsistent documentation practices, with one reviewer reporting discrepancies between email and mailed invoice amounts.