Tom Falk Plumbing & Heating
Is this your business?
Verify your details, earn a verified badge, and start getting customer inquiries. Takes about a minute by phone.
Claim This Business FreeClaiming is free. Featured placement is optional, $99/mo.
About Tom Falk Plumbing & Heating
Tom Falk Plumbing & Heating has served Millersville and the broader Lancaster County community for decades, earning a 4.9-star rating across 32 verified customer reviews. The company operates Monday through Friday from 8 AM to 4 PM, providing plumbing, heating, and air conditioning services to homeowners across at least a dozen communities including Lancaster, Ephrata, Elizabethtown, Manheim, and Millersville. Their service fleet handles everything from emergency leak detection and sewer line repairs to new equipment installations, making them a single point of contact for households managing both aging infrastructure and modern heating and cooling systems.
What distinguishes Tom Falk from larger regional contractors is their straightforward approach to pricing and their commitment to communicating clearly before work begins. Multiple reviewers specifically mention that the company charging less than bigger competitors while delivering more attentive service. Their service menu covers water heaters including tankless units, water treatment systems, well pumps, gas lines, and comprehensive repiping projects, representing a breadth of capabilities that many one-trade specialists in the area cannot match. The company also emphasizes energy-efficient upgrades, guiding homeowners through equipment selection and installation with an emphasis on long-term operational savings.
The technician team draws consistent praise across reviews. Trevor handles initial customer communications and scheduling, earning recognition for prompt and clear responses even on Sunday evening messages. Jim arrived at one customer's home by midday after a Sunday call about an intermittent furnace issue, diagnosing and repairing the problem within hours. Jeff has been specifically cited for his thorough explanations during kitchen sink repairs, his careful toilet installations, and his collaborative approach when working alongside other contractors on multi-phase basement projects. These named technicians appear repeatedly across reviews, suggesting a stable, experienced team that customers can expect to see on service calls.
What Customers Say
32 reviewers award an average 4.9 stars, with every posted review rating 5 stars. Customers repeatedly cite same-day response times and specific technician names, Trevor, Jim, and Jeff, appearing across multiple reviews as the primary points of contact. The recurring theme across feedback is transparent pricing and personal attention that larger companies allegedly fail to provide.
Working Hours
| SundayToday | Closed |
| Monday | 8 AM–4 PM |
| Tuesday | 8 AM–4 PM |
| Wednesday | 8 AM–4 PM |
| Thursday | 8 AM–4 PM |
| Friday | 8 AM–4 PM |
| Saturday | Closed |
Services
Plumbing Repairs & Diagnostics
Leak detection, drain cleaning, sewer line repair, and repiping services for residential plumbing systems.
Water Heater Services
Installation and repair of traditional and tankless water heaters, including energy-efficient models.
Heating & Furnace Repair
Furnace tune-ups, repairs, and new equipment installation to maintain household heating during Pennsylvania winters.
Air Conditioning Services
AC repair, tune-ups, thermostat service, and new cooling system installation for summer comfort.
Water Treatment & Well Pumps
Water softener replacement, well pump services, and whole-house water treatment system maintenance.
Gas Line Installation & Repair
Safe gas line services for appliances, heating systems, and home infrastructure updates.
Emergency Same-Day Service
Available for urgent plumbing and heating issues with same-day appointment scheduling.