Energy Coordinating Agency

Energy Coordinating Agency operates as a non-profit energy assistance provider serving the Philadelphia metropolitan area. The organization holds a 4.1-star rating derived from 30 customer reviews, reflecting mixed but generally moderate satisfaction among residents who have accessed their weatherization and energy efficiency programs. ECA appears to focus on community-based outreach, with representatives attending neighborhood meetings at locations such as the Nicetown CDC Community Center to disseminate information about available programs.

What distinguishes Energy Coordinating Agency is its specialization in weatherization services and low-income energy efficiency programs, rather than traditional HVAC repair or installation. The organization serves as an intake coordinator for energy assistance, processing applications and guiding residents through paperwork for available programs. Customers who successfully navigate the process report positive experiences with staff who guide them through assessments and coordinate installation of energy-efficient equipment.

Customer reviews name several staff members and describe specific interactions. Tammy Busch praised Joel Gilmore for prioritizing her needs and ensuring timely completion of her requirements. Island Gurl Dat documented a positive experience with Brenda Delong, the Delaware Intake coordinator who processed her paperwork, and Veronica Irizarry who performed an energy assessment audit at her home. However, negative reviews highlight communication breakdowns, with Saundra Riley describing a scheduling dispute that led to a tense phone exchange, and Brandin B reporting unprofessional conduct during a furnace installation.