Protocol Electric and Security

Protocol Electric and Security operates as an electrical contractor serving Philadelphia homeowners, maintaining a 4.8-star rating across 42 customer reviews. The business specializes in residential electrical work, including panel upgrades, new construction wiring, and equipment hookups for heating and cooling systems. Customers consistently mention the team's responsiveness and willingness to arrive on scheduled dates, with one reviewer noting the crew arrived within two days to complete a major service upgrade. The company operates under the Protocol Electric name and can be reached at (908) 878-6479 for service requests throughout the Philadelphia metropolitan area.

The contractor distinguishes itself through several customer-focused practices evident across multiple reviews. Financing options are available for larger projects, making significant upgrades more accessible to homeowners who might otherwise delay necessary electrical work. Technicians routinely take time to explain issues beyond the immediate repair, walking customers through their electrical setups and pointing out concerns that other contractors might overlook. The team performs thorough cleanups after completing work, leaving homes in the same condition they found them. This explanatory approach helps homeowners understand both the immediate fixes and the broader context of their electrical systems.

Customer reviews highlight specific technicians and scenarios that demonstrate the company's service approach. Eduardo J. handled a new air conditioning hookup, recommending a sub-panel installation to optimize system performance and safety. He completed the work in a single day, arriving on schedule and performing a thorough cleanup. Eduardo Monroy managed a bedroom remodeling project, running new lines for ceiling fans and recessed lighting while sending photographs to the homeowner who was away. Another reviewer described Eduardo identifying an overloaded 100-amp service in a recently purchased home, then coordinating a panel upgrade to 200-amp capacity along with corresponding wiring. These scenarios illustrate the contractor's practice of addressing underlying electrical infrastructure rather than treating only the immediate complaint.