Plum-Air

Plum-Air serves residential customers in Shavertown, Pennsylvania, and nearby communities across Luzerne County. With 22 customer reviews contributing to a 4.3-star average rating, the contractor handles heating and cooling installations, repairs, and routine maintenance. The business maintains standard weekday hours from 7:30 AM to 4 PM, closed on weekends. Multiple reviewers describe working with the same team members across several service calls, suggesting consistent staffing for ongoing customer relationships.

Reviewers specifically mention same-day emergency response during extreme weather events, with one customer calling after discovering their cooling system had failed while away during a 95-degree heat wave. The technician arrived that same afternoon and restored operation quickly. Another reviewer notes the team provided UGI rebate paperwork following a new furnace installation, helping customers access available utility incentives. Pricing feedback appears mixed but generally fair, with one customer describing the cost as reasonable for a complete furnace replacement.

Customers describe specific team members by name across multiple reviews. Dave appears in several accounts as the sales representative guiding customers through new equipment selection. Nicole is mentioned as handling administrative matters. Technicians are noted for arriving promptly during cold weather emergencies and completing furnace installations within a week of initial contact. One negative review cites a billing dispute over hours charged versus actual time on-site, with the customer providing security camera footage as documentation.