F/J Hess & Sons

F/J Hess & Sons operates as a plumbing contractor in Swiftwater, Pennsylvania, holding a 3.5-star average across 72 customer reviews. The business maintains standard weekday availability from 7 AM to 5 PM, with Saturday hours extending from 7 AM to 1 PM and Sunday marked as closed. This family-named company serves the Swiftwater area and surrounding Monroe County communities, providing both residential and light commercial plumbing services. Potential clients should note that the business operates under the category of plumber despite offering some heating-related services through their comfort club membership program, which includes annual furnace evaluations and preventive maintenance.

The company promotes a comfort club membership program that covers annual furnace inspections and cleaning services. However, website text was unavailable at the time of this review, limiting verification of specific brand partnerships, service guarantees, or specialized certifications. Prospective customers may wish to request complete service documentation and any workmanship guarantees in writing before committing to a service agreement. The limited online presence means that direct inquiry is recommended for confirming current service offerings and any ongoing promotions or rebate programs.

Customer reviews reveal significant concerns regarding communication and follow-through on recommended repairs. One reviewer documented a scenario where a technician performed an annual comfort club evaluation but failed to identify a cracked heat exchanger, resulting in furnace failure weeks later and an extended period without heating. Another reviewer described a hot water pressure issue where a technician recommended coil replacement, charged a diagnostic fee, but then never provided the promised cost estimate despite multiple calls. Both reviewers reported seeking services from alternative providers after these experiences.