Sears Appliance Repair

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About Sears Appliance Repair
Sears Appliance Repair operates as a service location within the Sears Home Services network, delivering appliance repair solutions to homeowners throughout Willow Street, Pennsylvania. The business maintains a physical presence at 2600 North Willow Street Pike and can be reached directly at (717) 405-5695. Current listing data reflects a rating of 1.8 stars compiled from 5 customer reviews, with service hours extending from 6 AM to 10 PM every day of the week. The company specializes in diagnosing and repairing household appliances including dryers, ranges, ovens, and other major kitchen equipment.
As part of the Sears Home Services franchise, this location benefits from a nationally recognized brand infrastructure and access to proprietary repair protocols developed for specific appliance models. Unlike independent local technicians, Sears technicians can tap into a centralized parts ordering system and technical documentation database. However, recent customer reviews indicate challenges with parts accuracy and communication consistency between the initial service call and technician arrival. Prospective clients should be prepared to clearly document appliance model numbers and serial codes when scheduling appointments.
Customer feedback highlights specific service experiences worth noting. One reviewer in Janis Harrington's account describes a third technician demonstrating greater product knowledge and ordering a different part after several weeks of attempting repairs. Another reviewer, Sally Strickhouser, specifically praised the work of a technician in Havre de Grace, describing the experience as wonderful. Negative reviews cite repeated ordering of incorrect parts despite providing both model and part numbers, and frustration with automated customer service systems.
What Customers Say
Of 5 reviews, 4 assign 1-star ratings citing incorrect part orders and poor communication, while 1 reviewer gave 5 stars praising a technician in Havre de Grace. Common complaints involve the gap between scheduling assurance and actual technician arrival.
Working Hours
| SundayToday | 6 AM–10 PM |
| Monday | 6 AM–10 PM |
| Tuesday | 6 AM–10 PM |
| Wednesday | 6 AM–10 PM |
| Thursday | 6 AM–10 PM |
| Friday | 6 AM–10 PM |
| Saturday | 6 AM–10 PM |
Services
Dryer Repair & Maintenance
Diagnoses heating elements, drum motors, thermostats, and ventilation issues on electric and gas dryers.
Range and Oven Repair
Addresses igniters, bake elements, broil elements, temperature sensors, and control board malfunctions.
Parts Ordering System
Leverages centralized Sears parts database to source manufacturer-approved replacement components.
Diagnostic Services
Evaluates appliance symptoms and provides estimate before proceeding with repairs.
Customer Service Coordination
Handles scheduling, appointment confirmation, and follow-up communication through centralized call centers.