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About Platinum Roadside LLC.
Platinum Roadside LLC serves York, Pennsylvania, and surrounding communities as a roadside assistance provider specializing in battery replacement and emergency vehicle services. The business holds a 4.8-star rating from 127 customer reviews, indicating strong satisfaction among clients who have contacted them for unexpected vehicle issues. Working with insurance partners including Allstate Roadside Assistance, the company dispatches technicians to handle dead battery situations, jump starts, and related roadside emergencies across the York area.
What distinguishes Platinum Roadside LLC is their ability to sell batteries directly to customers, eliminating the need for a separate trip to a retail store. Customers specifically mention purchasing Diehard batteries through their service, and reviewers note reasonable pricing for battery replacement. The business also handles tire-related issues, including stuck lug nuts, expanding their roadside assistance capabilities beyond battery-only services. Their dispatch system coordinates with insurance providers to deliver prompt service to stranded motorists.
Reviewers describe specific technicians who handled their emergencies with notable professionalism. Nick received multiple mentions for arriving promptly and keeping customers informed throughout the service process, with one reviewer praising his friendly and efficient approach on Thanksgiving eve. Another customer described technician Anealio responding on New Year's Eve night to restart a dead battery, then returning the same day when the customer needed a replacement. A third reviewer noted a technician quickly replaced a dead car battery and removed the old unit, all at a reasonable price.
What Customers Say
Six of seven detailed reviews award 5 stars, with customers praising specific technicians Nick and Anealio for prompt arrival, clear communication, and professional service. Negative feedback centers on wait times and dispatch communication rather than the quality of work performed.
Services
Battery Replacement
Install new car batteries, with customers specifically mentioning Diehard brand purchases at reasonable prices.
Jump Start Service
Restart dead vehicle batteries, with technicians arriving to handle emergency situations.
Battery Sales
Sell batteries directly to customers during service calls, eliminating retail store visits.
Tire Service
Assist with tire changes, including stuck lug nut removal as one reviewer experienced.
Roadside Assistance
General roadside emergency services dispatched through insurance provider partnerships.