The Portland Group - Providence

The Portland Group operates as a plumbing, heating and HVAC wholesale distributor with a Providence branch serving contractors and homeowners across Rhode Island and southern New England. Located at (401) 273-3044, the business maintains 12 branches spanning Massachusetts, Rhode Island, New Hampshire, Maine and Connecticut. With a 4.3-star rating from 10 customer reviews, the company has built a reputation for carrying extensive inventory and providing technical support for specialized equipment. The Providence location offers both wholesale accounts and retail showrooms through their Splash and Spritzo branded locations, serving professionals and serious DIYers alike.

What distinguishes The Portland Group is their integration of digital tools with physical inventory access. Their web order entry portal allows contractors to browse and order products online from their large inventory, while their credit app and payment portal streamline account management for commercial customers. The business employs expert technicians staffed to support the latest technological advancements in heating and cooling systems. Their showrooms serve as physical locations where customers can examine products firsthand, complementing the digital ordering experience with hands-on consultation.

Customer reviews highlight specific team members who deliver solutions. Greg provided excellent support on Condensing Boiler systems and serves as a technical sales representative for Viessman boilers, earning a five-star endorsement. Mike Normandin was cited as very helpful and informative during a customer interaction, demonstrating the company's commitment to knowledgeable staff. One reviewer noted the staff was helpful and polite, with inventory conveniently located near the highway, though another mentioned challenges with order fulfillment and contact responsiveness, honest feedback that prospective customers should consider.