Is this your business?
Claim your listing to verify your info and earn a verified badge.
Claim This BusinessPrime Heating & Cooling has been serving Smithfield, Rhode Island, and surrounding communities since its founding, building a reputation as a reliable heating contractor across more than 700 verified customer reviews. Holding a state contractor license, the company maintains a 4.8-star rating, a figure that reflects consistent performance across residential installations, repairs, and emergency calls. Operating 24 hours a day, seven days a week, the team responds to heating emergencies regardless of weather conditions or time of day, serving Smithfield residents and neighbors in nearby Coventry and West Warwick.
Unlike contractors who operate on limited schedules, Prime Heating & Cooling distinguishes itself through round-the-clock availability and a commitment to transparent pricing. Customer reviews repeatedly praising the company's willingness to work with homeowners through project delays and unexpected complications suggest a customer-first approach uncommon in the trade. The team includes trained installation managers and certified technicians who handle both new system installations and complex repair diagnostics.
Customer stories illustrate the team's responsiveness: during a recent blizzard, technician James Watson arrived within two days to restart a failing furnace and returned with necessary parts the following day. Technician Matthew Iadeluca discovered a disconnected main supply line that two previous contractors had missed, work that would have unnecessarily cost homeowners $40,000, and personally assisted in reconnecting it. These named examples demonstrate why reviews consistently recommend Prime Heating & Cooling for both routine service and heating emergencies.
715 reviews yield a 4.8-star average with consistent themes: technicians named in five-star reviews include Matthew Iadeluca, Kevin, Mike Amaral, James Watson, and Rachelle. Emergency response during extreme weather appears prominently, with Paul Thayer specifically praising same-day blizzard arrival. Integrity and honest diagnostics distinguish negative scenarios, multiple reviewers note that competitors proposed expensive replacements for issues Prime resolved simply.
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Diagnosing and repairing malfunctioning heating systems, including emergency repairs during extreme weather events.
New heating and cooling system installations for residential additions and complete system replacements.
Round-the-clock availability for heating emergencies, regardless of holidays or severe weather conditions.
Identifying root causes of heating failures, including issues previous contractors overlooked.
Cooling system maintenance and repair, preparing systems for summer operating seasons.