Crossroads Heating and Air

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About Crossroads Heating and Air
Crossroads Heating and Air serves Cassatt and surrounding South Carolina communities as a heating contractor with a 4.9-star rating gathered from 14 verified customer reviews. Available seven days a week from 8 AM to 6 PM, the company handles repairs, installations, and maintenance for both heating and cooling systems. One reviewer specifically describes the business as locally owned, reinforcing its roots in the community it serves. The phone number (803) 310-9015 connects homeowners directly to the team for scheduling inquiries.
What distinguishes Crossroads Heating and Air from neighboring contractors stems from their approach to transparency and responsiveness. Multiple reviewers praise the team for explaining costs before beginning work, eliminating surprise billing. Same-day appointments appear repeatedly in customer feedback, with one client noting she secured an appointment for both her heating and cooling concerns on the same day she called. The willingness to address problems that previous contractors missed also surfaces in reviews, suggesting diagnostic thoroughness as a core strength.
Technicians referred to by name in reviews handle specific customer situations with notable attention. One reviewer, Katherine C., describes Bobby arriving the morning after she called about a heating issue and tracing the problem from the thermostat back to the unit, discovering the heat had never been hooked up correctly. Another customer mentions the team responded immediately when an older system failed, getting residents running again. These scenarios illustrate the company's capacity for targeted problem-solving rather than generalized service.
What Customers Say
All eight detailed reviews award five stars, with six mentioning direct interaction with a technician named Bobby. Reviewers consistently praise cost transparency, same-day response capability, and polite professional demeanor. Katherine's account stands out as the only review describing a complex diagnostic process where the contractor discovered an installation error from a previous company.
Working Hours
| Sunday | 8 AM–6 PM |
| Monday | 8 AM–6 PM |
| Tuesday | 8 AM–6 PM |
| WednesdayToday | 8 AM–6 PM |
| Thursday | 8 AM–6 PM |
| Friday | 8 AM–6 PM |
| Saturday | 8 AM–6 PM |
Services
Heating System Repair
Diagnostic and repair services for furnace and heating system failures, including component-level troubleshooting.
Cooling System Repair
AC repair addressing refrigerant issues, compressor problems, and cooling efficiency losses.
Heating Installation
New heating system installation including proper setup and configuration verification.
Preventive Maintenance
Regular servicing to maintain system efficiency and prevent future failures.
System Diagnostic Services
Thorough examination tracing problems from thermostats through connected units to identify root causes.