Sears Appliance Repair

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Claim This BusinessAbout Sears Appliance Repair
Sears Appliance Repair operates as a certified appliance repair specialist serving the Charleston metropolitan area and surrounding Lowcountry communities from its location on Sam Rittenberg Boulevard. With 219 customer reviews generating a 4.6-star average rating, the team handles repairs across major household brands for residents throughout the region. The service center maintains extended operating hours from 7 AM to 11 PM daily, accommodating schedules for homeowners managing busy households or unexpected appliance failures.
The Sears brand carries recognizable credibility in home services, leveraging decades of national infrastructure to connect local technicians with manufacturer-trained expertise. While the website highlights standard appliance repair offerings, customer feedback consistently emphasizes transparent communication, with technicians explaining diagnoses in accessible language rather than using technical jargon that confuses homeowners.
Customer stories surface through reviewer names, with Clifford earning multiple mentions for his ability to translate complex diagnostics into clear explanations. One reviewer noted Clifford broke down repair processes for "layman folks" while maintaining a positive, patient demeanor throughout the service call. Shareef received specific praise for professional conduct and step-by-step communication during a repair, while Vincent demonstrated persistence by managing multiple follow-up appointments until the correct replacement part resolved a refrigerator issue. Another technician earned recognition for arriving prepared and personable, described as "super knowledgeable" and "super guy" by a satisfied reviewer.
What Customers Say
Seven of eight visible reviewers award 5 stars, praising technician communication skills and diagnostic accuracy. Negative feedback centers entirely on automated scheduling frustrations rather than repair quality, with one reviewer noting repeated arrival delays after waiting all day. Multiple 5-star reviews specifically name technicians, with Clifford appearing in three separate positive accounts.
Working Hours
| Sunday | 7 AM–11 PM |
| Monday | 7 AM–11 PM |
| Tuesday | 7 AM–11 PM |
| Wednesday | 7 AM–11 PM |
| Thursday | 7 AM–11 PM |
| FridayToday | 7 AM–11 PM |
| Saturday | 7 AM–11 PM |
Services
Refrigerator Repair
Diagnosis and repair of cooling system failures, compressor issues, and temperature control problems in refrigerators and freezers.
Appliance Diagnostic Services
Technical assessment identifying root causes with clear explanation of findings to homeowners.
Parts Replacement & Ordering
Source and install manufacturer components, including original equipment parts when generic alternatives fail.
Maintenance Plans
Optional service agreements providing coverage value and scheduled preventive care for household appliances.
Same-Day and Extended-Hour Appointments
Service availability from early morning through late evening, accommodating working household schedules.
Walkthrough Explanation Service
Technicians demonstrate identified problems and explain repairs in accessible, non-technical language.