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Claim This BusinessAbout Smart Hvac
Smart Hvac operates as an HVAC contractor serving Greenville and the surrounding Spartanburg County area, including Pacolet. The company holds a 4.1-star rating compiled from nine customer reviews, reflecting a divided customer experience where both satisfied clients and dissatisfied homeowners have shared their interactions. Prospective customers in the Greenville metropolitan area will find a local option for heating and cooling needs, though the mixed review landscape suggests verifying service fit for specific requirements before scheduling.
Customers describing their experiences highlight same-day emergency response as a notable capability, with one reviewer noting the team arrived within an hour of their call when their system failed during warm weather. Another reviewer described a smooth installation process spanning three days, with the team explaining each step from initial quote to final setup. The company handles system replacements including ductwork modifications and thermostat upgrades, with at least one customer upgrading from a 3.5-ton to a 4-ton system.
Two reviewers named specific team members in their feedback. Brian Williams described working with Andrew, characterized as a top-notch representative, and noted the installers exceeded expectations during his system's installation. Doug Lanier praised the entire installation crew for their thorough explanations and professional approach during his system's upgrade. These named interactions represent the primary customer service touchpoints documented in available reviews.
What Customers Say
Five of nine reviewers awarded five stars, praising same-day arrival, professionalism, and system installations completed within three days. The four one-star reviews cited warranty claim issues, unresponsive follow-up calls, and diagnostic disagreements that affected coverage.
Services
Emergency HVAC Repair
Same-day response for system failures, with reviewers noting arrival within one hour of calling.
New System Installation
Full heating and cooling system installation including ductwork modifications, with three-day project timelines documented.
System Upgrades
Capacity upgrades such as 3.5-ton to 4-ton replacements, including associated ductwork changes.
Ductwork Installation
New duct installation and modification services, with one reviewer describing 14-foot ductwork addition.
Thermostat Installation
Thermostat setup and configuration included with full system installations.
Preventive Maintenance
Service calls for installed units, though one reviewer reported difficulty securing follow-up service.