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Claim This BusinessAbout 1st Quality Heating and Air, Inc
1st Quality Heating and Air, Inc has earned a perfect 5.0-star rating across 80 verified reviews while serving Rock Hill and the greater York County region of South Carolina. Founded and operated by Lance, this locally-owned family business has built its reputation on honest, punctual, and respectful service over more than a decade of operation. Reviewers consistently mention Lance and his team as true professionals who treat customers' homes with care and complete every job correctly the first time.
What distinguishes 1st Quality Heating and Air from competitors is their commitment to rapid turnaround without sacrificing quality. When customer Kate Pappas discovered her upstairs A/C failed during a heat wave with a newborn arriving any day, Lance prioritized the job and completed installation in under 48 hours from quote to finished work. The team also assisted with smart thermostat setup, demonstrating their willingness to help homeowners optimize their systems beyond basic installation.
Customers routinely name specific technicians in their reviews, and the scenarios they describe reveal real problem-solving capability. Justin handled a service call for system issues, working through problems with knowledgeable options rather than pushing unnecessary repairs. When Michelle Sartori noticed unusual noise after a new unit installation, the team returned promptly, investigated thoroughly, and solved the issue. Lance himself has maintained one customer's home for 11 years, earning trust that keeps families calling 1st Quality for all their heating and cooling needs.
What Customers Say
All eight sampled reviews award 5 stars, with 3 specifically praising emergency or rapid-response capability. Two reviewers highlight Lance by name, while Justin receives mention for a recent service call. Common themes include honesty, punctuality, and professional thoroughness, words that appear across multiple unsolicited customer endorsements.
Services
AC Repair & Maintenance
Diagnostic services, seasonal tune-ups, and repair for cooling systems not working properly.
Heating Unit Installation
Professional installation of new heating systems, with review evidence of furnace and heat pump work.
Smart Thermostat Setup
Assistance configuring and connecting new smart thermostats to newly installed HVAC systems.
New System Installation
Complete replacement and installation of outdated or failed HVAC equipment.
Emergency Service Calls
Rapid-response repairs for system failures, with evidence of sub-48-hour turnaround during urgent situations.
System Diagnostics
Identifying root causes of performance issues with knowledgeable troubleshooting and customer options.