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Claim This BusinessAbout Palmetto Comfort Solutions
Palmetto Comfort Solutions operates from Rock Hill, South Carolina, delivering HVAC repair and installation services throughout the greater Charlotte metropolitan region. The company maintains a perfect 5.0-star rating accumulated across 54 customer reviews, with service coverage extending into York County, Lancaster County, Union County in South Carolina, and Gaston County and Iredell County in North Carolina. Marshall, the owner, personally responds to service calls alongside his team of licensed and insured technicians, ensuring accountability on every job.
What distinguishes Palmetto Comfort Solutions from neighboring contractors is the combination of rapid response and transparent pricing. The company offers same-day service for urgent repairs, with a diagnostic fee of $69 that allows homeowners to understand their options before committing to any repair work. Their 1-year labor warranty on repairs provides meaningful coverage, while new AC installations include free estimates backed by a 100% satisfaction guarantee. Notably, the team repairs every AC brand and system type, both traditional central air and ductless mini-split configurations, without restricting service to proprietary equipment lines.
Customer reviews frequently highlight Marshall arriving at homes within hours of the initial call. When Stephen Fetterman's furnace failed on a Sunday morning, Marshall reached the property in under two hours and completed the repair efficiently. The Belk family described feeling completely secure during their new AC installation, with Marshall ensuring every family member understood the system operations before departing. Joyce Ward's broken heater was diagnosed and repaired within the same Friday morning visit, with pricing she described as extremely reasonable for the quality of work delivered.
What Customers Say
Twelve reviewers specifically mention same-day or rapid-response service, with multiple customers noting Marshall arrived within two hours of their call. Pricing appears as a consistent positive theme across eleven reviews, with customers describing costs as reasonable and competitive. All fifty-four reviews award five stars, and no negative reviews are present in the dataset.
Services
AC Repair & Maintenance
Same-day repair service for central and ductless AC systems, including diagnostic assessment starting at $69 with a 1-year labor warranty.
New AC Installation
Professional installation of new cooling systems with free estimates, 1-year labor warranty, and 100% satisfaction guarantee.
AC Tune-Up
Preventive maintenance service to optimize AC performance and extend system lifespan before peak summer months.
Furnace & Heating Repair
Emergency heating system repairs, with reviewers describing same-day response for furnace failures even on weekends.
Airflow & Ventilation Diagnosis
Diagnostic service to identify and resolve airflow restrictions and vent issues affecting system performance.
Heat Vent Repair
Specialized repair of heating vents including attic installations, with thorough explanation of parts and procedures.