Cross Mechanical
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About Cross Mechanical
Cross Mechanical operates as a full-service mechanical contractor serving Taylors and surrounding communities in the Upstate region. The business maintains a 4.8-star rating derived from 34 customer reviews, reflecting consistently positive experiences across residential and light commercial projects. Located at 3305 Rutherford Road in Taylors, the company provides heating and cooling system services alongside indoor air quality solutions and water heater or gas line work. Operating hours run Monday through Friday from 8 AM to 5 PM, with weekend availability reserved for emergency calls.
Cross Mechanical holds an exclusive dealer relationship with Trane, allowing access to manufacturer-direct equipment and warranty support for replacement system installations. The company offers a Preferred Customer Service Agreement providing scheduled maintenance and priority response for contract holders. A notable differentiator involves their approach to financial guidance, with staff assisting homeowners in identifying available tax rebates and handling related paperwork for energy-efficient upgrades. The business emphasizes value engineering during proposal development, analyzing system requirements to optimize component selection within customer budget parameters.
Customer reviews document specific technician interactions that illustrate service responsiveness. One reviewer recounts a Christmas Eve call when a temperature sensor failure caused uneven heating throughout a two-zone system, requiring same-day diagnosis and a temporary part substitution until a factory component arrived. The reviewing customer named Kevin as the technician who arrived within 30 minutes and coordinated with another team member to source the interim part. Additional reviews identify Lee, Tylor, and James among technicians completing installation work, while office staff members Kathy and Chrissy handle customer communications. A separate reviewer specifically notes the team handled all rebate documentation processing for a system upgrade.
What Customers Say
Three reviewers specifically name technicians who completed installation or repair work, with Kevin mentioned for emergency Christmas Eve response. Multiple reviews reference the maintenance agreement program, and one reviewer documents a same-day holiday emergency call requiring temporary part sourcing from a service vehicle.
Working Hours
| SundayToday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
Heating and Cooling System Installation
Trane equipment installation for residential and light commercial applications with manufacturer warranty support.
AC and Heating Repair
Diagnostic services and component replacement for malfunctioning HVAC systems, including emergency same-day response.
Scheduled Maintenance
Annual maintenance agreements designed to extend system lifespan and maintain operational efficiency.
Indoor Air Quality Solutions
Allergy control and air purification systems addressing particulate and allergen concerns in existing homes.
Water Heater and Gas Line Service
Water heater installation and gas line repair or extension work for residential properties.
System Financing Assistance
Financial guidance helping homeowners identify rebate programs and coordinate paperwork for energy-efficient upgrades.