D&L Parts Company
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About D&L Parts Company
D&L Parts Company operates in West Columbia, South Carolina, as an appliance parts supplier serving DIY homeowners, professional repair technicians, and property managers across the Midlands region. With a 4.8-star average rating drawn from 48 verified customer reviews, the business maintains standard retail hours Monday through Friday from 8 AM to 5 PM, with weekend availability closed. The company specializes in finding hard-to-locate components for major household appliance brands, supporting both walk-in customers and those contacting the team directly by phone at (803) 832-7030.
The parts supplier differentiates itself through technology-driven lookup tools that allow customers to locate components using model numbers or barcode scanning, reducing the guesswork traditionally associated with appliance repair parts sourcing. Their website features a quick-order system alongside a custom model lookup autocomplete function, enabling users to identify compatible parts before visiting the physical location. This approach addresses a common frustration among homeowners attempting DIY repairs: uncertainty about part compatibility. The business stocks inventory including belts, rollers, tensioner wheels, and related components, with staff available to guide customers through identification processes.
Customer reviews repeatedly mention team members Travis, Stephen, and Lester providing personalized assistance that exceeded standard transaction expectations. Reviewer Holly Jernigan described Travis directing her to a competitor when D&L lacked an urgently needed washer component, ensuring her family would not face a week without laundry functionality while she traveled for work. Another reviewer, Kathy Moser, detailed how staff quickly located a substitute part at a lower cost after she arrived realizing her original request was incorrect, allowing immediate resolution of her appliance issue. These interactions illustrate a priority on solving customer problems rather than strictly maximizing sales volume.
What Customers Say
Four of six detailed reviewers specifically name technician Travis as their primary contact point, with all five-star reviews citing exceptional problem-solving and willingness to recommend competitors when parts are unavailable. The sole two-star review concerns parts availability limitations rather than service quality, noting the retailer only stocked one of four needed drum rollers for a dryer repairkit.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| SaturdayToday | Closed |
Services
Appliance Part Identification
Staff assist with model-based part lookup and barcode scanning to find correct components for specific appliance brands.
OEM Replacement Parts
Sale of original equipment manufacturer components including belts, rollers, tensioners, and repair kits for major appliance lines.
DIY Customer Support
Guided assistance for homeowners performing their own repairs, with staff walking customers through compatibility and installation.
Quick Order System
Online ordering capability through website for customers who have identified part numbers ahead of retail visits.
In-Stock Inventory Sales
Walk-in retail counter service during standard business hours for immediate part pickup.