Mack Heating & Cooling, Inc.
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About Mack Heating & Cooling, Inc.
Mack Heating & Cooling, Inc. has maintained a presence in West Columbia for more than 25 years, operating from 742 Old Barnwell Road in the heart of the Midlands. The company holds a strong 4.8-star rating built across 115 client reviews, with a service area that encompasses both residential and commercial properties throughout West Columbia and surrounding communities. Their team provides comprehensive heating and cooling solutions with availability seven days a week, including Saturday and Sunday hours for homeowner convenience.
What distinguishes Mack Heating & Cooling from other regional contractors is their capacity for emergency same-day repairs, a capability confirmed by customer testimonials describing technician arrivals within two hours of the initial call. The company installs and services a broad range of equipment including thermostats, specialty filters, Aprilaire dehumidifiers, and water heaters, with explicit attention to warranty-protected repairs. They also offer a yearly service agreement program for ongoing HVAC maintenance.
Customer reviews document specific positive outcomes that illustrate their service approach. Eric Stuckey described calling at 8:30 a.m. regarding a malfunctioning crawl space dehumidifier and having a technician arrive by 10:30 a.m. that same morning, with the unit repaired by noon. Sara Beaver referenced the company as 'super professional, affordable and available' across both her home and business properties. One reviewer noted a service delay on an incomplete 2023 visit, though the company acknowledged the oversight.
What Customers Say
115 reviews yield a 4.8-star average, with positive feedback consistently citing same-day response times, professional conduct, and fair pricing. The single 1-star review documents a 2023 service agreement instance where promised follow-up work was not completed, and subsequent calls appeared focused on renewal rather than resolution.
Working Hours
| SundayToday | 9 AM–5 PM |
| Monday | 8 AM–6 PM |
| Tuesday | 8 AM–6 PM |
| Wednesday | 8 AM–6 PM |
| Thursday | 8 AM–6 PM |
| Friday | 8 AM–6 PM |
| Saturday | 9 AM–5 PM |
Services
AC Repair & Maintenance
Diagnostic assessment, refrigerant level verification, and repair services for all major AC brands with warranty protection available.
Heating System Repair
Furnace and heat pump repair including defrost mode initialization, heating element replacement, and comprehensive system diagnostics.
Water Heater Installation
Full installation services for traditional tank water heaters with guidance on replacement timing and safety-compliant setup.
Dehumidifier Service
Aprilaire and standard dehumidifier repair, installation, and maintenance for crawl spaces and whole-home applications.
Thermostat & Control Systems
Installation and programming of smart thermostats, digital controls, and integrated home comfort management systems.
Emergency Response & Same-Day Service
Priority same-day repair availability for both residential and commercial HVAC emergencies.
Preventive Maintenance Agreements
Yearly service agreement programs providing scheduled tune-ups, filter changes, and system inspections.