Sears Appliance Repair

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About Sears Appliance Repair
Sears Appliance Repair operates as an appliance repair service located in West Columbia, South Carolina. The business holds a rating of 4.2 stars compiled from 108 customer reviews, reflecting a moderate level of customer satisfaction within the local market. Serving the West Columbia area and surrounding communities, the company provides repair services for household appliances throughout the region. Operating hours span from 7 AM to 11 PM daily, offering extended service windows that accommodate varied schedules. This establishment functions as part of the Sears Home Services network, providing authorized repair solutions for major appliance brands.
The company maintains an advantage through its association with the broader Sears Home Services infrastructure, which enables access to manufacturer-approved parts and specialized diagnostic procedures. Customer feedback highlights varying experiences, with some clients noting successful repairs completed efficiently while others describe challenges with scheduling consistency and communication between technicians. The service model involves dispatching qualified technicians to client locations to diagnose and repair malfunctioning appliances, with follow-up appointments scheduled as needed for parts replacement. This approach allows the business to manage repair workflows across a diverse client base within the service territory.
Customer narratives reveal specific technician interactions that shaped service outcomes. Reviewers reference encounters with technicians including Eric, who conducted initial diagnostics and subsequent part installations, and Mr. Q, described as knowledgeable and courteous in resolving reported problems. One customer documented a multi-visit process involving technician Harvey for diagnostic assessment followed by additional coordination for parts acquisition. These accounts demonstrate the company's approach to managing complex repair scenarios requiring multiple service calls and coordinated parts logistics.
What Customers Say
Three reviewers describe successful repair experiences citing knowledgeable technicians and effective problem resolution, while four negative reviews focus on scheduling disruptions including missed appointments and rescheduling issues. Positive mentions include specific technicians Eric and Mr. Q handling diagnostics and repairs competently.
Working Hours
| Sunday | 7 AM–11 PM |
| Monday | 7 AM–11 PM |
| Tuesday | 7 AM–11 PM |
| Wednesday | 7 AM–11 PM |
| Thursday | 7 AM–11 PM |
| Friday | 7 AM–11 PM |
| SaturdayToday | 7 AM–11 PM |
Services
Refrigerator Repair
Diagnostic and repair services for household refrigeration units experiencing cooling failures or temperature inconsistencies.
Washer and Dryer Repair
Repair services for washing machines and dryers including drainage issues, mechanical failures, and electrical components.
Furnace Heating Repair
Heating system repairs addressing furnace malfunctions, thermostat conflicts, and airflow problems.
Dishwasher Repair
Services for dishwasher mechanical issues, drainage problems, and cleaning performance deficiencies.
Range and Oven Repair
Cooktop and oven repair services covering heating elements, temperature calibration, and ignition systems.
Small Appliance Repair
Repair services for various household appliances including microwaves and compact kitchen equipment.