HEP is on the way

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Claim This BusinessAbout HEP is on the way
HEP is on the way delivers comprehensive home services across Alcoa and surrounding communities, including Friendsville, Gatlinburg, Greenback, Lenoir City, Loudon, Louisville, Madisonville, Maryville, Philadelphia, Pigeon Forge, Sweetwater, and Tellico Plains. Operating with 24/7 availability seven days a week, the contractor maintains a 4.9-star average across 700 customer reviews, positioning it among the most highly rated service providers in Blount County. The business offers four distinct trade categories: heating and air conditioning, electrical work, plumbing, and roofing, providing residential customers a single point of contact for multiple home system needs.
Unlike contractors specializing in a single trade, HEP clusters heating, cooling, electrical, plumbing, and roofing expertise under one location, allowing homeowners to address disparate system failures through one service call. The company emphasizes customer satisfaction guarantees and maintains financing options for major equipment replacements, withcustomer reviews confirming approval processes that include deferred payment periods. Emergency response capability operates continuously, eliminating the distinction between standard and after-hours availability for urgent situations.
Reviewers recounting specific interactions highlight Jacob Newman, who addressed an HVAC issue caused by original installation work and answered questions without making homeowners feel rushed. Another reviewer describes Tyler diagnosing a dripping faucet with same-day dispatch and transparent discussion of repair costs. John Green's account details a full HVAC replacement with financing arranged through the servicing technician, followed by professional installation completed two days after the initial evaluation. Multiple five-star reviews specifically name Jacob Newman, Tyler, Jeremy, and Nathan Rogers while describing solutions ranging from system diagnostics to financing arrangement.
What Customers Say
Seventeen customer reviews citation count confirms strong consensus with twelve mentioning specific technicians by name, predominantly Jacob Newman and Tyler. Five-star ratings from John Green, Amanda Breid, Kylar Sky Stoner, Dreezey, Deep J, and Reah Kelly account for all dated and undated submissions, with zero submissions below five stars across the sample set.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
HVAC System Replacement
Complete heating and cooling system installation with financing options and professional old-unit removal.
Heating & AC Maintenance
Annual tune-ups and seasonal preparation for furnaces and air conditioning units.
HVAC Repair
Diagnostics and repair for malfunctioning heating and cooling systems, including same-day service requests.
Electrical Repairs & Upgrades
Wiring corrections, outlet troubleshooting, panel upgrades, and GFCI installation for older homes.
Plumbing Leak Repair
Faucet leak diagnosis, pipe repair, and drain cleaning for kitchen and bathroom plumbing.
Toilet Repair & Clog Removal
Toilet clog removal and repair services, with technician explanation before work begins.
Roofing Installation & Repair
Roof replacement consulting and repair assessment for residential properties.