Chattanooga Water Heater Co

Chattanooga Water Heater Co. is a family-owned water heater specialist serving the greater Chattanooga area from its base on Lullwater Road. With 370 customer reviews averaging 4.9 stars, the company has built a reputation for reliable same-day service, calling before noon often means a technician arrives that same afternoon. The business covers seven communities including Chattanooga, Collegedale, East Brainerd, East Ridge, Middle Valley, Red Bank, and Soddy-Daisy. Their team handles repairs, installations, and maintenance across electric, gas, propane, tankless, and heat pump systems.

What distinguishes this contractor is their commitment to education and transparency. Technicians walk homeowners through diagnosis findings, showing the actual condition of older units and comparing the pros and cons of replacement options before recommending next steps. They stock components for common replacements, often completing entire water heater swaps in under two hours. The company offers 18 months of 0% interest financing, and backs their work with labor warranties matching manufacturer coverage: 6-10 years for tank-style units and 15 years for tankless models. They also register Rheem products for customers, preserving warranty benefits.

Customer reviews consistently name specific technicians. Travis appears across multiple reviews for taking time to educate homeowners on repair versus replacement decisions and completing full installations in just under two hours alongside his father and crew. Ken was specifically praised alongside Travis for handling a same-day Rinnai tankless installation. One reviewer noted they called at 2:30 p.m. and had a new unit installed and area cleaned before sunset. Another described the team as the rarest find, delivering high-level service and professionalism that customers say is hard to come by.