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About Giles Heating and Air
Giles Heating and Air holds a 5-star rating across 6 client reviews, reflecting consistent satisfaction among homeowners in Southeast Tennessee. The contractor serves Athens, Cleveland, and surrounding communities including Loudon, Niota, Charleston, and Sweetwater. This local presence means the team understands regional climate demands and can respond quickly when heating or cooling systems fail during extreme weather. Jennifer Lynn Fannin noted the crew arrived on time and completed a fantastic installation, while another reviewer described the team as professional, fast, and honest throughout the project.
What distinguishes this contractor is a willingness to handle specialized work that many area companies avoid. The website lists gas unit services alongside standard heating and cooling repairs, indicating experience with fuel-burning systems that require strict safety protocols. Air quality testing appears as a distinct service offering, addressing indoor pollution concerns that have grown more important since the pandemic shifted many workers to home offices. The team also installs new equipment, not just repairs existing units, so homeowners upgrading from older systems can work with one contractor from selection through final setup.
Customer stories from verified reviews reveal specific strengths. Phyllis Taylor highlighted a quick response during her service call, a trait that matters when summer temperatures climb or winter temperatures drop unexpectedly. The review from Mrs Dorfee names Mike and Debbie Kisner directly, suggesting long-term relationships with customers who call the same technicians for multiple needs. Art Hembree described the business as reliable, affordable, and Christian-owned, giving prospective clients insight into the company's operational values.
What Customers Say
All 5 reviews award 5 stars, with 3 reviewers specifically calling out professionalism and on-time arrival. Two customers mentioned quick response times, and one reviewer highlighted affordability alongside reliability. No negative feedback appears in the available reviews.
Services
Heating Repair & Installation
Diagnose and fix furnace problems or install new heating systems for homes in the service area.
Air Conditioning Repair & Installation
Repair AC units or install new cooling systems, including heat pump configurations.
HVAC Maintenance
Regular tune-ups and inspections to extend system lifespan and maintain efficiency.
New Unit Installations
Complete replacement of aging HVAC systems with new equipment from major manufacturers.
Gas Unit Services
Service and repair for gas-fired heating equipment requiring specialized safety knowledge.
Air Quality Testing
Assess indoor air pollution levels and recommend solutions for cleaner home air.