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About Vivint
Vivint operates as a home security and smart home automation provider serving the Chattanooga, Tennessee metropolitan area and surrounding communities. With 276 customer reviews contributing to a 4.5-star average rating, the company has established a significant local presence in the home protection market. Reviewers consistently mention the company's focus on security panels, doorbell cameras, smart thermostats, and mobile app integration for remote home monitoring.
What distinguishes Vivint from standard security providers is the emphasis on integrated smart home technology that allows homeowners to control multiple aspects of their property from a single platform. Multiple reviewers describe the installation process as efficient and the equipment as intuitive once configured. The technicians who complete installations are noted for walking customers through system operation, including the control panel, thermostat management, and app-based controls.
Customer experiences highlight specific technicians who handled particular scenarios. Reviewers mention Jakob Fourie and Dalton Vasquez working on doorbell camera and panel installations, while Ashton T. completed an installation described as proficient and efficient. Another reviewer credits a technician named Kade with answering questions thoroughly during the setup process. The negative review in the dataset describes billing difficulties after relocating, with the customer reporting ongoing issues communicating with multiple departments.
What Customers Say
Six of eight reviewers award five stars, with technicians named in positive reviews receiving consistent praise for professionalism and thoroughness. Negative feedback centers on billing and cancellation processes rather than installation quality or equipment performance.
Services
Security Panel Installation
Professional installation of central security control panels with professional monitoring capabilities.
Doorbell Camera Setup
Installation and configuration of video doorbell cameras integrated with the main security system.
Smart Thermostat Installation
Thermostat installation with walkthrough on temperature management and system integration.
Mobile App Configuration
Setup of smartphone controls for remote monitoring, arming, and system management.
Home Security System Installation
Complete security system installation covering sensors, cameras, and monitoring equipment.
System Training and Walkthrough
Technician-led education on control panel operation, app usage, and system features before departure.