Custom Heating and Air Conditioning

Custom Heating and Air Conditioning has served Church Hill and surrounding Upper East Tennessee communities since establishing operations locally. With 463 client reviews generating a 4.7-star average rating, the company has built a consistent track record across residential heat pump installations, AC maintenance contracts, and emergency repair calls. The business operates Monday through Friday from 8 AM to 5 PM, with same-day emergency service available for customers experiencing sudden equipment failures.

This contractor distinguishes itself through in-house sheet metal fabrication capabilities and commercial crane services for oversized equipment installations, capabilities rarely found among regional residential HVAC providers. Their portfolio includes indoor air quality solutions featuring advanced filtration and zoning systems, plus they maintain financing options for customers seeking new heat pump installations or complete system upgrades. The company also handles commercial HVAC and refrigeration contracts, expanding their service scope beyond typical residential-focused competitors.

Customer experiences highlight rapid response during equipment emergencies. Reviewer Pam Miracle described technician Robert arriving and restoring heating within thirty minutes during a cold spell, noting she had relied on Custom since relocating to the area. Pamela Wiggins referenced a similar same-day response after hearing a boom noise from her garage heat pump, with technicians texting arrival updates and completing repairs in approximately thirty minutes. Both reviewers emphasized transparent pricing structures, though one customer advised carefully reviewing billing statements for unexpected invoice fees.