Can I get same-day service for a broken AC in Cleveland?

One reviewer reported thermostat replacement on a Sunday during extreme heat, indicating willingness for urgent appointments.

What happens if the repair is not done correctly the first time?

A negative review documented a condensation line connection error that caused flooding behind walls, resulting in property damage.

How quickly does this contractor respond to scheduling requests?

One satisfied client noted same-day response to schedule a small job, while another reported lack of callback.

Will the technician explain what needs to be done?

A reviewer specifically praised clear explanations of the work required before proceeding.

Does the company serve areas beyond Cleveland?

The business data lists only Cleveland, TN; specific neighboring cities are not documented in available sources.

How long has this contractor been operating?

One reviewer claims 15 years of continuous service, though founding documentation is not publicly available.

Dewayne's Heating and Air

Air conditioning contractor

3.9(11 reviews)

535 Goodwill Rd SE, Cleveland, TN 37323

(423) 331-7696

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About Dewayne's Heating and Air

Dewayne's Heating and Air operates as an air conditioning contractor serving Cleveland, Tennessee, and surrounding communities. The business holds a 3.9-star rating compiled from 11 customer reviews, reflecting a mix of highly satisfied clients and those who experienced challenges. Service hours run Monday through Friday from 8 AM to 5 PM, with Saturday and Sunday reserved for emergency call responses as needed. The company handles residential heating and cooling systems, with particular focus on thermostat replacements and system repairs.

Without a dedicated website, specific brand partnerships or specialized certifications remain undocumented. The contractor appears to operate primarily in residential settings, handling common HVAC needs including thermostat upgrades and general system maintenance. Customer feedback suggests standard repair and installation services rather than niche specializations like commercial refrigeration or advanced indoor air quality systems.

Customer narratives reveal varied service experiences. One reviewer described a same-day thermostat replacement during a weekend, noting the technician stayed beyond scheduled time to verify proper operation. Another client mentioned receiving service during extreme summer heat conditions. A third account detailed consistent punctuality and upfront communication regarding arrival times over a 15-year relationship. Negative reviews cited an improperly connected condensation line causing water damage and challenges reaching the contractor by phone.

What Customers Say

Six of eight detailed reviews award 5 stars, praising honest communication, fair pricing, and on-time arrival. The two 1-star reviews cite a botched installation requiring expensive repairs and unreturned calls. Positive reviewers specifically mention the technician's willingness to explain work and follow through to ensure proper function.

3.9 · 11 reviews

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