At Home Heating and Air
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At Home Heating and Air has built its reputation serving Collierville and surrounding areas of Shelby County since establishing operations locally. The company holds a perfect 5.0-star rating across 74 verified customer reviews, reflecting consistent delivery of quality HVAC solutions. Bert and his team provide residential heating and cooling services including new system installations, emergency repairs, preventive maintenance agreements, and indoor air quality improvements. The company operates Monday through Friday from 8 AM to 5 PM, offering same-day service for urgent calls.
What distinguishes At Home Heating and Air from neighboring contractors is their commitment to transparency and thorough diagnostics. Unlike companies that recommend immediate full-system replacement, Bert has repeatedly serviced aging systems, including a house built in 1989 with original furnaces and AC units, extending their operational lifespan significantly. The company offers financing options for new equipment purchases and maintains a service agreement program called The Neighborhood Club, which includes annual maintenance visits designed to optimize system efficiency and reduce monthly utility costs. Their service menu extends to gas fireplace maintenance and repairs, providing a single point of contact for multiple home comfort systems.
Customer reviews highlight specific technicians handling difficult situations with skill and honesty. Luke and Jonathan diagnosed and repaired a stubborn AC system that would not turn off, explaining the issue in clear terms without recommending unnecessary upgrades. Bert maintained a fireplace that was shutting off after five minutes, restoring it to like-new function. Multiple reviewers note that Luke takes time to fully explain problems and repairs without up-charging, and that being local to Collierville means the team is invested in maintaining their community reputation. One customer noted that At Home has become their lifetime company for heating, AC, fireplace, and plumbing needs after three years of service.
What Customers Say
All 74 reviews on the business profile carry a 5-star rating, with Bert and Luke named in the majority of detailed testimonials. Customers specifically praise transparent diagnostics, honest assessments rather than aggressive replacement recommendations, and same-day response during urgent situations. Zero reviews mention pricing disputes or unexpected charges.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| ThursdayToday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
AC Repair & Tune-Up
Diagnostic services and capacitor replacement for cooling systems that fail to operate properly, including same-day emergency response.
Heating System Service
Furnace repair, maintenance, and replacement services for gas and electric heating systems in residential homes.
System Installation & Replacement
New HVAC system installations with financing options available for qualified homeowners.
Preventive Maintenance Agreements
Annual maintenance visits under The Neighborhood Club program designed to optimize efficiency and extend equipment lifespan.
Indoor Air Quality Solutions
Air filtration, purification, and ventilation improvements for healthier home environments.
Thermostat & Zoning Systems
Smart thermostat installation and zoning solutions for customized temperature control throughout the home.
Gas Fireplace Repair & Maintenance
Service and restoration of gas fireplaces including shutdown issues and operational malfunctions.