Integrity Heating & Cooling
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Claim This BusinessAbout Integrity Heating & Cooling
Integrity Heating & Cooling has served Cookeville and Putnam County since 2005, establishing itself as a locally owned alternative to regional chains. Owner Ted Jernigan completed the HVAC Technology program at TCAT Crossville and spent over 13 years in the trade before launching his own business. The company holds EPA certification and master electrician licensure, credentials that distinguish them from basic tune-up shops. With a 4.6-star average across 16 verified client reviews, the firm maintains consistent marks for technical skill and transparent pricing. The business operates Monday through Friday from 8 AM to 5 PM and handles both residential and light commercial projects throughout the Upper Cumberland region.
What separates Integrity from competitors emerges in their approach to equipment recommendations and indoor air quality. Their technicians discuss multiple efficiency tiers and price points rather than steering toward the highest-margin option, honoring the family philosophy that built the company's name. The shop stocks fresh air intake systems, plasma cleaners, whole-house humidifiers and dehumidifiers, and WiFi-enabled smart thermostats that allow homeowners to monitor systems remotely. For clients uncertain whether repair or replacement makes financial sense, the team presents cost-benefit analysis rather than padding invoice totals. Preventative maintenance agreements include semi-annual inspections designed to catch refrigerant leaks and electrical degradation before they cascade into mid-summer failures.
What Customers Say
Thirteen of fourteen detailed reviews award five stars, citing rapid same-day response during heat waves, honest assessments that avoided unnecessary parts replacement, and respectful service in homes over 50 years old. Technicians Jeff and Wade receive named mentions alongside Ted Jernigan for professionalism and thoroughness. One dissatisfied reviewer references interpersonal friction rather than technical competency.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| TuesdayToday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
Cooling System Repair
Diagnostic troubleshooting and component replacement for most major AC brands. Technicians identify root causes and present repair-versus-replacement guidance.
Heating System Repair
furnace and heat pump repairs backed by factory training and EPA licensure on refrigerants and combustion systems.
New Equipment Installation
Full-system installations including load calculations, ductwork assessment, and efficiency tier selection at multiple price points.
Preventative Maintenance Plans
Bi-annual inspections covering filters, coils, refrigerant charge, electrical connections, and system performance verification.
Indoor Air Quality Solutions
Fresh air intakes, whole-house humidifiers and dehumidifiers, plasma air cleaners, and high-efficiency filtration for allergy and asthma relief.