The Crew
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Claim This BusinessAbout The Crew
The Crew operates as a licensed HVAC contractor serving Franklin, Tennessee and surrounding Middle Tennessee communities from its base at 5072 Alpine Drive. The company holds a 5.0 star average rating from 173 customer reviews, reflecting consistent performance across heating, cooling, and plumbing services for both residential homeowners and commercial property managers. Founded by industry veterans with deep roots in the Franklin community, the crew maintains predictable weekday hours Monday through Friday and responds to service calls across the greater Nashville metro area including Brentwood, Nolensville, and surrounding Williamson County neighborhoods.
What distinguishes The Crew from typical HVAC companies is their investment in supplier partnerships that accelerate parts acquisition during high-priority repairs. Technicians maintain direct relationships with wholesale distributors, enabling same-day motor replacements and specialized component sourcing that standard contractors cannot match. The company emphasizes transparent pricing with upfront estimates and no hidden fees, a practice repeatedly highlighted in customer feedback. Additionally, their portfolio includes ongoing maintenance for commercial short-term rental properties requiring guest-aware service protocols and flexible scheduling outside standard business windows.
Customer stories from verified reviews reveal the practical value of these partnerships. When Tony Langdon returned to a 44-degree residence on a Friday evening, technician Alex mobilized rapidly, coordinating with a normally-closed supply house to secure a replacement motor and restore comfortable 68-degree temperatures by 8pm that same night. Similarly, Jacob responded on a Sunday when a family's heat failed, prioritizing vulnerable occupants including a child and grandchild by sourcing and installing a new blower motor within 24 hours. Cameron Bowen's review notes the diagnostic visit carried no charge, reflecting their commitment to transparent service without financial risk to the customer.
What Customers Say
All six published reviews award five stars, with customers frequently mentioning specific technicians (Alex, Jacob, Justin) by name. Multiple reviewers note same-day response capability and no-charge diagnostic visits, distinguishing this contractor from competitors who require upfront payment for evaluations. Pricing transparency appears in both positive and neutral feedback, though repair costs themselves are not itemized in available reviews.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| TuesdayToday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
AC Repair & Troubleshooting
Diagnostic visits carry no charge. Technicians identify issues, explain system health, and recommend repairs without pressure.
Heating System Repair
Emergency heating repair including motor replacement, with same-day restoration when parts are available.
Preventive Maintenance
Scheduled maintenance agreements for residential and commercial properties keeping systems at peak efficiency.
Plumbing Services
Full plumbing repair and installation alongside HVAC work, serving portfolio properties with integrated support.
Commercial Property Service
Tenant finish and ongoing maintenance for commercial spaces including short-term rental property management.