Hometown Plumbing, Electrical, & HVAC
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Claim This BusinessAbout Hometown Plumbing, Electrical, & HVAC
Hometown Plumbing, Electrical, & HVAC has earned a 4.8-star average across 1801 customer reviews in Gray, Tennessee, establishing itself as the region's most-reviewed HVAC provider. Founded in Gray, the company operates under state license and maintains round-the-clock availability every day of the week. Serving Gray and surrounding communities throughout northeast Tennessee, the contractor handles residential and light commercial projects involving heating, cooling, and plumbing systems.
What distinguishes this contractor from regional competitors is the personalized attention technicians provide during each service call. Multiple reviews highlight how team members spend 30 to 60 minutes walking homeowners through identified problems rather than rushing through quick repairs. The company also accepts next-day and sometimes same-day appointments for urgent situations, a practical benefit during unexpected system failures.
Customer stories from recent reviews illustrate real scenarios the team has resolved. Dylan assisted a homeowner with explanations throughout an entire repair visit. Kyle identified a problematic installation performed by a previous contractor and broke down necessary repairs into manageable stages. Justin and Blake restored a gas fireplace that had not operated for years, arriving within days of the initial call. James and Nic worked late into the evening to restore water service and returned to finish trench work and final details.
What Customers Say
Every reviewed technician earned explicit praise, with five customers naming specific team members: Dylan, James, Nic, Billy, Kyle, Justin, and Blake. Five-star ratings dominate the feedback, with only scattered mentions of timeline concerns balancing otherwise positive experiences. Customers consistently highlight the diagnostic explanation and patience shown during service calls.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| FridayToday | Open 24 hours |
| Saturday | Open 24 hours |
Services
AC Repair & Maintenance
Diagnose and repair cooling system failures, perform seasonal tune-ups, and restore units that have stopped operating.
Heating System Service
Furnace repair and heating system maintenance for residential and light commercial properties.
Plumbing Repairs & Installation
Water main breaks, pipe replacements, meter box upgrades, and general plumbing fixture service.
Electrical Work
Electrical repairs, panel upgrades, and light commercial electrical services.
Gas Appliance Service
Gas fireplace inspection, restart, and safety verification for systems that have sat unused.
Emergency Response
24-hour availability for urgent situations including water restoration, system failures, and after-hours emergencies.