How long should a full chimney cleaning take?

One reviewer reported a 15-minute service call that matched a 2-hour scheduled job, raising questions about time allocation.

Does Flameworks service gas log fireplaces?

Yes, the company lists gas log fireplace cleaning and servicing among its offerings.

What should I do if I do not receive a promised follow-up call?

One reviewer waited 5 days for a callback after a promised follow-up; consider requesting written confirmation of any quoted repairs.

Can the technician diagnose remote control issues?

One reviewer reported a technician identified a faulty remote but did not follow through with the promised pricing email.

Is same-day service available?

No reviewers specifically mention emergency same-day availability; standard hours are Monday through Friday.

Do they offer online appointment scheduling?

Yes, one reviewer praised the online scheduling system as convenient and accommodating.

Flameworks Fireplace and Chimney

Chimney sweep

4.7(97 reviews)

144 Shannon Rd, Jacksboro, TN 37757

(423) 215-4047

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About Flameworks Fireplace and Chimney

Flameworks Fireplace and Chimney serves Jacksboro as a chimney sweep contractor holding a 4.7-star rating from 97 customer reviews. The business operates Monday through Friday from 9 AM to 5 PM, providing scheduled maintenance and service calls for residential fireplaces and chimney systems throughout the local area.

The company offers standard chimney cleaning and inspection services typical of the trade. Online scheduling options are available for customers seeking convenient appointment booking. Service offerings include gas log fireplace maintenance and related repairs.

Customer feedback highlights technician Quinton as a consistent team member who performs annual fireplace maintenance for returning clients. Reviewers note his thorough approach and professionalism. One customer described a positive experience with gas log fireplace service, while another mentioned appreciation for consistent technician assignment year over year. The company receives mixed feedback regarding communication follow-up and service duration on certain repairs.

What Customers Say

Positive reviews cite technician consistency and thoroughness while negative reviews focus on pricing and communication gaps. Four reviewers mention specific technicians by name, with two giving one-star accounts of service shortfalls.

4.7 · 97 reviews

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