Garrett Plumbing and Heating Co. Inc.

Garrett Plumbing and Heating Co. Inc. maintains a 4.4-star rating across 58 verified customer reviews in Jackson, Tennessee. Operating from Monday through Friday, 7 a.m. to 5 p.m., this contractor serves residential and light commercial clients throughout Madison County and neighboring West Tennessee communities. The company handles the full spectrum of heating, cooling, and plumbing needs, from routine maintenance to complex system installations. Customers consistently note the professionalism of on-site technicians and the responsiveness of office staff when scheduling service calls.

This contractor distinguishes itself through in-house sheet metal fabrication capabilities, allowing for custom ductwork solutions without third-party delays. Their service menu includes VRF systems for larger commercial properties, medical gas piping installation for healthcare facilities, and advanced indoor air quality solutions including WiFi thermostat integration. The company offers financing options and participates in the Inflation Reduction Act rebate programs, providing accessible pathways for homeowners upgrading to energy-efficient heat pump systems. Their commercial division handles sheet metal fabrication, boiler installation, and specialized tenant finish projects.

Reviewers specifically commend technicians Will and Chase for handling multiple plumbing repairs under estimate and maintaining professional conduct throughout. Another reviewer recounts a same-day response during a water leak emergency that caused panic over a new wood floor, with the team arriving within 15 minutes. Office staff member Lindsey receives recognition for navigating multiple communications with patience. The recurring theme across positive reviews involves clear communication, accurate problem diagnosis, and work completed beyond the original scope.