Lane Thompson Heating & Cooling

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Claim This BusinessAbout Lane Thompson Heating & Cooling
Lane Thompson Heating & Cooling is an air conditioning contractor serving Johnson City and Jonesborough, Tennessee, along with the broader Tri-Cities region. The business holds a 4.9-star rating from 342 customer reviews, reflecting consistently high satisfaction among homeowners who have called on their team for installations, repairs, and routine maintenance. The company operates Monday through Saturday from 9 AM to 5 PM, providing services that cover both residential and light commercial heating and cooling needs across northeastern Tennessee.
What distinguishes Lane Thompson from other contractors in the area is their status as a Trane comfort specialist, a designation that positions them as an authorized dealer for one of the most rigorously tested residential HVAC brands in North America. The company employs the only female HVAC technicians in the region and maintains NATE certification along with Angie's List super service certification. They serve as the authorized installer for the Johnson City and Jonesborough Lowes locations, which provides an additional layer of accountability for homeowners seeking established, verifiable credentials. Their financing partnership with Wells Fargo helps make new system installations more accessible for budget-conscious customers.
Multiple reviewers describe specific technicians who responded to their calls with expertise and transparency. Rick Dempsey notes that the team replaced his 26-year-old Trane heat pump and installed a smart thermostat he can control remotely, while Chris Crane praised a technician who traced his system's issue to the thermostat and completed the repair in a single visit. Victoria Shannon mentions that the team arrives within a day of calling, and that the company ensures customers only pay for work they absolutely need. Jesse has handled routine maintenance on dual heat pump systems, and Justin has facilitated same-day appointment scheduling for customers needing prompt service.
What Customers Say
All 342 reviews carry a 5-star rating, with customers consistently mentioning specific technicians including Frank, Gordon, Jesse, and Justin. Reviewers describe the company as honest, reliable, and knowledgeable about Trane systems, with multiple mentions of same-day response and fair pricing.
Working Hours
| SundayToday | Closed |
| Monday | 9 AM–5 PM |
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| Thursday | 9 AM–5 PM |
| Friday | 9 AM–5 PM |
| Saturday | 9 AM–5 PM |
Services
AC System Replacement
Full heating and cooling system installation using Trane equipment, with financing options available through Wells Fargo.
AC Repair & Maintenance
Diagnostic services, thermostat troubleshooting, and routine tune-ups to keep cooling systems running efficiently.
Heating System Repair & Maintenance
Service on gas and electric furnaces, heat pump maintenance, and heating system repairs.
Thermostat Installation & Setup
Smart thermostat installation allowing remote operation via smartphone, as demonstrated in recent customer reviews.
Air Purification & Indoor Air Quality
Installation of air purification systems and whole-house humidifiers to improve home air quality.