CMS Air Conditioning Heating & Refrigeration

CMS Air Conditioning Heating & Refrigeration serves Lascassas, Tennessee as a locally recognized HVAC repair contractor holding a 4.4-star average rating across 42 client reviews. The business specializes in air conditioning repair services for residential homeowners, handling both routine maintenance and emergency breakdowns. Reviewers consistently mention the company's willingness to respond to urgent situations, with multiple clients noting that the team arrived within hours of their initial call. The contractor works directly with home warranty companies to facilitate claims processing, a detail several reviewers mention saved them significant administrative hassle during stressful system failures.

Customer feedback reveals a team that prioritizes clear communication even when facing supply chain obstacles. One reviewer describes a scenario where the technician diagnosed an AC malfunction but could not provide an estimated arrival date for required replacement parts, communicating this limitation transparently rather than promising unrealistic timelines. Another client notes the team's practice of staying on the phone to guide technicians to homes with challenging addresses, demonstrating attention to logistical details that other contractors might overlook.

Named technicians appear throughout positive reviews, with Quinton receiving specific credit for diagnosing a problem that a previous contractor could not identify during the same service call. Steve, referenced across multiple eight-year relationships with the company, is described by long-term clients as honest and reliable. One reviewer recounts scheduling an appointment for Tuesday after initial contact on a Sunday evening, noting the team's proactive communication included a callback confirming the technician's arrival time.