Arctic Air Heating, Air Conditioning & Plumbing

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Claim This BusinessAbout Arctic Air Heating, Air Conditioning & Plumbing
Arctic Air Heating, Air Conditioning & Plumbing has built a strong reputation in Lawrenceburg and the surrounding southern Middle Tennessee region, earning a 4.9-star rating across 1,383 verified customer reviews. This established contractor serves residential homeowners throughout the area, providing heating and cooling system installations, repairs, and ongoing maintenance. The company maintains standard business hours Monday through Friday from 7 AM to 4:30 PM, with emergency response capabilities that bring licensed technicians to homes within hours of receiving a service call.
What distinguishes this contractor from neighboring providers is their commitment to transparent customer care combined with practical problem-solving. Multiple recent reviews highlight how their technicians routinely verify previous homeowner warranties, saving customers thousands in unnecessary replacement costs. During cold weather emergencies, the company loans commercial-grade space heaters to affected households while parts are ordered, ensuring residents remain comfortable during repair wait times. Technicians consistently perform thorough system inspections, explaining each diagnostic finding clearly and recommending only necessary repairs rather than pushing unnecessary upgrades.
Local homeowners have experienced rapid response during challenging conditions. Following an ice storm that left a household without heat, technician Tristen arrived quickly, accurately diagnosed a failing package unit, and worked with teammate Kyle to help the family select an appropriate replacement system installed within days. Technician Ryan similarly responded within hours during sub-freezing temperatures, discovering an active prior warranty that prevented a costly premature replacement. The team follows up after major repairs, with technicians like Kleo reaching out personally to confirm continued satisfaction.
What Customers Say
The overwhelming majority of reviewers award five stars, with technicians Tristen, Kyle, Ryan, and Kleo each named repeatedly for their responsiveness and thorough explanations. Multiple customers specifically praise the company's willingness to verify existing warranties, loan temporary heating equipment, and perform post-installation follow-up visits, suggesting a service culture focused on long-term customer relationships rather than one-time repairs.
Working Hours
| Sunday | Closed |
| Monday | 7 AM–4:30 PM |
| Tuesday | 7 AM–4:30 PM |
| Wednesday | 7 AM–4:30 PM |
| ThursdayToday | 7 AM–4:30 PM |
| Friday | 7 AM–4:30 PM |
| Saturday | Closed |
Services
Heating System Repair & Replacement
Diagnosis and repair of failing furnaces, heat pumps, and package units, with new system installation and sizing assistance.
Cooling System Service
Air conditioning repair, maintenance tune-ups, and new AC or heat pump installations for residential homes.
Emergency HVAC Response
Rapid same-day service calls for heating failures and cooling breakdowns, with loaner heating equipment available.
System Inspections & Diagnostics
Thorough examinations of existing HVAC equipment explaining all findings and recommended repairs.
Warranty Verification
Technicians research prior homeowner warranties to identify coverage that may reduce customer out-of-pocket costs.