R.E. Michel Company

R.E. Michel Company operates as an HVAC and refrigeration wholesaler distributor from their Memphis facility located on Getwell Road. The branch serves contractor customers across the Memphis metropolitan area, including nearby communities such as Bartlett and Collierville. They maintain business hours Monday through Friday from 7:30 AM to 4:30 PM, with Saturday availability until noon. The company holds a 3.7-star rating compiled from 10 customer reviews, with feedback reflecting both strong endorsements for pricing and notable concerns regarding product quality and warranty support processes.

As a commercial distributor, R.E. Michel stocks an extensive inventory spanning multiple equipment categories including boilers, hydronics and steam systems, water heating equipment, refrigeration supplies, controls, electrical HVAC components, and indoor air quality solutions. They carry products across major brands and offer specialized categories such as duct work, registers and grilles, propane equipment, fuel oil systems, and comprehensive test instruments. The company provides contractor-focused programs including ESP Inventory Management for streamlining stock control and REM Rewards for purchasing incentives, demonstrating their commitment to supporting professional trade customers.

Customer experiences at this location reveal divided sentiment. Michael Nix and Larry Hicks each awarded five-star ratings, with Nix citing straightforward pricing as a first-time visitor and Hicks describing the staff as amazing and exceptionally helpful. However, reviewer Nathan Clem reported significant frustration attempting to file a warranty claim on a three-year-old condenser, noting that technicians have acknowledged known product limitations. Shawki Madyun cited issues with staff knowledge gaps and communication gaps when seeking specific part information, ultimately choosing to take his business elsewhere after experiencing what he described as condescending interactions.