Lennox Stores (Parts Plus)
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Claim This BusinessAbout Lennox Stores (Parts Plus)
Lennox Stores (Parts Plus) operates in Allen, Texas as a dedicated HVAC supplier serving homeowners across the Dallas-Fort Worth metroplex. Located in Collin County, this Parts Plus location provides genuine Lennox replacement components, diagnostic support, and system-related assistance for residential cooling and heating systems. With a customer rating of 4.3 stars compiled from 35 verified reviews, the store maintains steady operational hours Tuesday through Friday from 7:30 AM to 4:30 PM and maintains consistent availability for will-call part purchases throughout the year.
As an authorized Lennox dealer network location, this Parts Plus store connects homeowners directly with factory-approved components backed by full manufacturer warranties. The store facilitates online ordering and warranty claim processing, allowing customers to secure parts remotely and reduce wait times during peak summer months. Customers handling their own maintenance or working with independent technicians can access authentic OEM parts rather than resorting to aftermarket alternatives of questionable origin.
Customer reviews consistently highlight Eric as a particularly knowledgeable resource, with multiple callers noting his ability to provide detailed technical guidance for complex HVAC questions. One reviewer describes how Eric answered all questions thoroughly during a visit, while another recognizes Erica and Rick for their exceptional support during a business conversion process. Chelsea receives specific mention for streamlining the online ordering and warranty claim workflow, demonstrating the team's commitment to reducing friction for customers managing their own repairs.
What Customers Say
Seven of eight detailed reviewers award five stars, with recurring mentions of staff expertise. Multiple customers reference specific team members by name, Eric, Erica, Rick, and Chelsea, with praise for their product knowledge and problem-solving approach. Lower-rated reviews cite occasional inventory gaps and communication breakdowns around part availability during summer demand spikes.
Working Hours
| Sunday | Closed |
| Monday | Closed |
| Tuesday | 7:30 AM–4:30 PM |
| Wednesday | 7:30 AM–4:30 PM |
| Thursday | 7:30 AM–4:30 PM |
| FridayToday | 7:30 AM–4:30 PM |
| Saturday | Closed |
Services
Genuine Lennox OEM Parts
Factory-approved replacement components for Lennox heating and cooling systems, available for will-call purchase.
Will-Call Part Ordering
Customers can call ahead or visit to secure specific parts without waiting for shipment delivery.
Online Order Processing
Place orders remotely through manufacturer systems and pick up at the Allen location when notified of availability.
Warranty Claim Assistance
Staff helps customers navigate warranty claim documentation and submission processes for covered repairs.
Technical Product Support
Knowledgeable staff provide diagnostic guidance and component selection advice for DIY repairers.