Awesome Air & Heat Service

Awesome Air & Heat Service has earned a 4.9-star rating across 178 customer reviews in Austin, Texas. This family-owned contractor operates with a focus on residential heating and cooling solutions, serving homeowners throughout the Austin metro area for over a decade. The company handles new system installations, replacements, and repairs across a range of equipment types and brands.

What distinguishes this contractor is their approach to customer relationships. Multiple reviewers note that Mark and Pattie, the owners, stay directly involved in each project rather than delegating entirely to subcontractors. The team provides ongoing updates throughout the ordering and installation process and conducts final walkthroughs personally to ensure homeowner comfort with the new system. Rather than pushing unnecessary upgrades, they work with customers to determine whether repair or replacement better fits the situation.

Frank Marullo's experience illustrates their availability during critical moments. When his upstairs AC unit failed during a wedding weekend with house guests, Mark arrived the same day to restore operation temporarily until a full replacement could be scheduled after summer heat passed. Another reviewer, Robert Hibbard, describes a coordinated installation of AC, furnace, and thermostat that completed ahead of schedule. Both customers specifically name Mark and Pattie as the professionals they worked with, highlighting the personal attention this small team provides.