Cooling & Heating Patrol

Cooling & Heating Patrol operates in Austin, Texas as a residential HVAC contractor with a 4.9-star average rating from 122 client reviews. The business is led by technicians Frank and Frankie, who handle both heating and cooling systems for homeowners throughout the Austin metro area. Their company name appears as Cooling & Heating Patrol in local business directories, and the team has built a reputation for responding to homeowner calls with urgency and clear communication.

What distinguishes this contractor is their speed and transparency. Multiple reviewers recount same-day arrivals, with technician Frankie fixing a thermostat in five minutes and another technician restoring heat in under ten minutes during an urgent call. The team offers upfront pricing, with Carol Kumpf calling their rates reasonable. They maintain direct communication throughout the job, explaining issues clearly so homeowners understand exactly what needs repair.

Customers repeatedly highlight the personal attention Frank and Frankie provide. Lili Guzman describe Frank arriving within minutes during a winter storm to check her parents' heat pump, providing peace of mind during hazardous weather. Keith Huddle needed a same-day thermostat fix and Frankie handled it within five minutes, calling it the best communication he'd experienced from any contractor. Ashley Maldonado noted Frank even helped troubleshoot over the phone when icy road conditions delayed his physical arrival, demonstrating commitment to problem-solving beyond the standard service call.