Is this your business?
Claim your listing to verify your info and earn a verified badge.
Claim This BusinessAbout Element A/c & Heat
Element A/C & Heat has operated as a Texas-based HVAC contractor since 2011, holding a TDLR license to serve residential, commercial, and industrial clients across the state. Based in Austin with service reaching San Antonio and surrounding communities, the company maintains a 3.0-star average across 22 reviews, with some customers noting same-day response and thorough diagnostics while others report communication gaps and follow-through issues. The contractor operates as an AHS and Frontdoor preferred partner, offering free estimates and 24/7 emergency service for both members and non-members.
The Frontdoor Equipment Upgrade Program distinguishes Element A/C & Heat by passing through 30-50% savings on full system replacements, a discount structure tied to Frontdoor's group buying power rather than standard contractor margins. The company installs high-efficiency systems rated 16-20+ SEER2 from Carrier, Trane, Lennox, and Daikin, including heat pumps and variable-speed units. Unlike many residential-focused contractors, they handle industrial equipment including boilers, chillers, and chilled water systems up to 500 tons. All customers receive written, itemized quotes before work begins, and the company guarantees estimates remain obligation-free.
Customer experiences reveal how the company performs under pressure. Robert McAvay described a smooth tune-up where the technician performed a full inspection, confirmed his unit was operating properly, and declined to recommend unnecessary repairs, a contrast to common industry criticism. However, Mirella Suarez described a month-long ordeal after a water pump replacement, including daily calls for updates, a specialist who left without verification, and two scheduled no-shows that left her family suffering during Austin's heat. Joseph Jordan reported a similar pattern: an AHS claim was approved but the contractor marked the job complete without returning, leaving his wife waiting at home. These accounts suggest service quality varies significantly by job and technician.
What Customers Say
Of 22 reviews, one satisfied customer received a thorough tune-up without overselling, while two dissatisfied customers, both through American Home Shield claims, report no-shows and incomplete work. The 3.0-star average reflects this split, though positive feedback specifically mentions diagnostic thoroughness and reluctance to recommend unnecessary repairs.
Services
AC Repair & Maintenance
Diagnostic services, tune-ups, and component replacement for residential cooling systems. Technicians inspect units and provide written findings before recommending repairs.
HVAC System Replacement
Full system installation including high-efficiency heat pumps, variable-speed units, and multi-stage systems from Carrier, Trane, Lennox, and Daikin.
Commercial HVAC Services
Rooftop units, split systems, and packaged system portfolios. Service designed to prevent business interruption during Texas summers.
Industrial & Process Systems
Boilers, chillers, cooling towers, and chilled water systems. Handles equipment from cryo chambers to 500-ton chiller plants.
Indoor Air Quality
IAQ testing, filtration upgrades, UV purification, humidity control, and ventilation balancing for Texas-specific air quality issues.
Frontdoor Equipment Program
Group buying power discount program offering 30-50% off retail pricing for full system replacements, open to members and non-members.