Ferguson

Ferguson plumbing supply store operates as a well-established distributor in Austin, Texas, serving contractors and homeowners across the metropolitan area. With a 4.2-star rating drawn from 46 customer reviews, the location at 1263 offers parts, fixtures and related supplies to the professional trade and DIY customers. The store maintains standard commercial hours Monday through Friday, opening at 7 AM and closing at 5 PM. Beyond Austin proper, the location serves surrounding communities including Round Rock, Pflugerville and Cedar Park, making it a regional resource for plumbing professionals across the greater Travis County corridor.

What distinguishes Ferguson from typical big-box retailers is the depth of industrial and commercial inventory rarely found in retail settings. The store stocks specialized components including commercial vapor-tight fixtures, replacement lenses and hard-to-source restoration parts that other suppliers simply cannot obtain. Multiple reviewers specifically credited the branch manager Ben Smith with sourcing obscure parts within a single business day after other suppliers came up empty. This sourcing capability positions the location as a supplier of last resort for contractors tackling complex commercial retrofits and historic property renovations.

Customer experiences highlight the personal service that elevates the Ferguson shopping experience. When a homeowner arrived in an emergency needing a water heater, Michael provided quick professional assistance. Another customer described how Mike Goetz spent extensive time calling parts manufacturers and searching inventory databases on their behalf, despite their admitted lack of plumbing knowledge. Cameron similarly assisted a customer working through bathroom plumbing challenges. These named-technician experiences demonstrate that customer service quality varies by staff member, with several team members earning explicit praise for patience and follow-through.