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About Lowden’s Air Conditioning & Heating, LLC
Lowden's Air Conditioning & Heating, LLC has built a presence in Austin's residential HVAC scene, accumulating 22 customer reviews that yield a 3.2-star average. The company serves homeowners across the Austin metro area, handling both repairs and new installations. While the business carries no public website, its presence relies on word-of-mouth referrals and direct customer contact through its office line at (512) 303-9061.
What distinguishes Lowden's is their willingness to assist customers beyond traditional service calls. Reviewers note that office staff, including a team member named Brandy, have walked homeowners through thermostat programming over the phone without charging a diagnostic fee. The company maintains a service warranty that some customers reference, though specific terms are not publicly documented. Their approach appears oriented toward problem-solving before dispatching a technician to the property.
Customer experiences reveal a mixed picture. Technician Tim earned praise from Jessica McComas for arriving promptly, explaining issues thoroughly, and following up with equal care when the repair required a second visit. Zaq Rhoades described receiving same-week service during an Austin heat wave, with the team sourcing parts and completing repairs by Thursday despite an initial estimate of Monday. However, Mehmet Sonmezates reported a 17-day span without resolution after multiple technician visits, and Terry Harris cited concerns about workmanship quality on a new installation, noting the company quoted a $200 trip charge to inspect their own prior work.
What Customers Say
4 of 5 reviewers who rated 5 stars mention specific technicians by name, praising diagnostic thoroughness and follow-through. The single 1-star reviews cite extended timelines and workmanship disputes, while 5-star reviews highlight the office staff's willingness to help over the phone. No reviewers mention pricing transparency in negative contexts, instead focusing on service delays and quality concerns.
Services
AC Repair & Maintenance
Diagnosing cooling system failures, repairing refrigerant leaks, and performing seasonal tune-ups for residential units.
Heating System Service
Repairing and maintaining furnaces and heat pumps for Austin's occasional winter cold spells.
New HVAC Installation
Installing new air conditioning and heating systems in newly constructed homes, though some quality concerns have been cited.
Thermostat Programming Assistance
Office staff can guide homeowners through thermostat settings over the phone without dispatching a technician.
Ductwork Inspection
Examining duct connections for air leaks; one review noted a $200 trip charge for inspection services.
Emergency Same-Day Service
Available in some cases; one customer received same-week repairs during an extreme heat event.