Lowden’s Air Conditioning & Heating, LLC

Lowden's Air Conditioning & Heating, LLC has built a presence in Austin's residential HVAC scene, accumulating 22 customer reviews that yield a 3.2-star average. The company serves homeowners across the Austin metro area, handling both repairs and new installations. While the business carries no public website, its presence relies on word-of-mouth referrals and direct customer contact through its office line at (512) 303-9061.

What distinguishes Lowden's is their willingness to assist customers beyond traditional service calls. Reviewers note that office staff, including a team member named Brandy, have walked homeowners through thermostat programming over the phone without charging a diagnostic fee. The company maintains a service warranty that some customers reference, though specific terms are not publicly documented. Their approach appears oriented toward problem-solving before dispatching a technician to the property.

Customer experiences reveal a mixed picture. Technician Tim earned praise from Jessica McComas for arriving promptly, explaining issues thoroughly, and following up with equal care when the repair required a second visit. Zaq Rhoades described receiving same-week service during an Austin heat wave, with the team sourcing parts and completing repairs by Thursday despite an initial estimate of Monday. However, Mehmet Sonmezates reported a 17-day span without resolution after multiple technician visits, and Terry Harris cited concerns about workmanship quality on a new installation, noting the company quoted a $200 trip charge to inspect their own prior work.