Preferred Appliance Repair

Preferred Appliance Repair operates as a solo enterprise in Boerne, Texas, serving the greater Texas Hill Country community including Comfort and Kerrville. Leo Castillo, the proprietor, has maintained this business for over a decade, building a client base through consistent personal service rather than advertising. The company holds a 4.1-star rating across eleven verified reviews, with ten customers awarding full five stars and describing Leo as their permanent appliance solution. Service hours accommodate working schedules, offering weekday appointments from 8 a.m. to 5:30 p.m. and Saturday morning availability.

What distinguishes Preferred Appliance Repair is its breadth of competence spanning both household appliances and climate control systems, a combination rarely found in specialized trades. Multiple reviewers specifically mention Leo pricing his work competitively, with one long-term customer noting rates that cannot be matched by competing technicians. The business also prioritizes communication, with several five-star reviews crediting Leo with calling ahead to confirm arrival windows, a practice that establishes expectations before work begins. This dual capability allows homeowners to maintain a single trusted contact for both kitchen equipment and heating-cooling systems.

Customer narratives from reviewers illustrate the depth of service provided. Rhett Bain describes Leo responding on the first afternoon after holiday closures to investigate burning wires inside an attic AC unit, a potentially catastrophic scenario that Leo identified before fire risk materialized. Another reviewer, Ruth Ann Lucchelli, has relied exclusively on Leo for more than ten years, referring friends who report identical satisfaction. These accounts demonstrate sustained performance over time, distinguishing Preferred Appliance Repair from seasonal operators.