Lennox Stores (Parts Plus)

Lennox Stores (Parts Plus) operates as a Lennox-brand distributor in Carrollton, Texas, serving HVAC contractors and homeowners across the Dallas-Fort Worth metroplex. With 97 verified reviews contributing to a 3.7-star rating, this parts and equipment supplier has built a steady reputation over years of supplying Lennox cooling systems and associated components. The Carrollton location primarily serves professionals in the trade, though homeowners seeking genuine Lennox replacement parts can also make purchases. Beyond Carrollton itself, the supplier serves contractors working in Addison, Farmers Branch, The Colony, Grapevine, and surrounding suburban communities throughout Denton and Collin counties. Their weekday hours from 7:30 AM to 4:30 PM accommodate contractor schedules who need materials before heading to job sites.

What distinguishes this Lennox store from standard supply houses is its role as a direct LennoxPRO dealer, meaning contractors gain access to factory-authorized parts, warranty-supported equipment, and the technical backing that comes with representing a major HVAC manufacturer. Unlike independent supply warehouses, this location stocks components specifically engineered for Lennox systems, reducing compatibility guesswork for repair technicians. The parts counter operates with a will-call system where contractors can phone ahead to reserve components, then arrange pickup during business hours. Several reviewers noted the convenience of obtaining multiple parts in a single visit, avoiding trips to multiple suppliers.

Reviewers who named specific staff members tell the most complete story. Chris Miller praised a location where employees juggled multiple customers efficiently, stating they handled two or three people simultaneously while still getting him the parts needed for a timely return to his job. Steven Myers awarded five stars partly because staff helped stuff his entire order into his already-loaded van, a courtesy he acknowledged they were not obligated to provide. However, Jason Williams experienced a significant delay, waiting nearly two hours after arriving at 11:25 PM for his scheduled midnight appointment while the lift reportedly sat idle, ultimately getting unloaded at 4:00 AM, a scenario that earned his one-star rating and illustrates that service consistency varies depending on timing and workload.