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About A-Thompson Refrigeration
A-Thompson Refrigeration serves the Dallas metro area as an air conditioning contractor with a current rating of 3.3 stars drawn from seven customer reviews. The business operates from a Dallas address and can be reached directly at (214) 826-5032. While the company has accumulated a modest review volume, the split between positive and negative feedback suggests a service model that may deliver quality results in certain contexts while falling short in others.
The contractor appears to maintain a focus on commercial refrigeration systems, a niche within the broader HVAC industry. Reviewers specifically mention wine cellar units and ice machines, indicating specialized experience with temperature-sensitive storage equipment rather than standard residential cooling systems. This commercial-refrigeration orientation distinguishes the business from general-purpose HVAC companies serving the Dallas market.
Customer experiences documented in reviews reveal mixed outcomes. Kyle Malone and Henry Marlin III each awarded five stars, with Malone simply noting good work done right and Marlin III referencing ice machine service. However, Aaron Don's one-star account describes a concerning pattern: an initial repair bill of $1600 for a wine cellar issue, followed by a recommendation to replace the entire system after the problem recurred. The reviewer claims the technician acknowledged the initial diagnostic was incomplete and that the charge was excessive, yet subsequent proposals totaled nearly $12,000 with no refund provided. Don McClain also reported repeated maintenance visits that failed to prevent subsequent system failures.
What Customers Say
Three of seven reviews cite dissatisfaction with billing practices and repair follow-through, while two five-star reviews mention satisfactory completion of ice machine and general AC work. A disconnect emerges between positive comments on finished work and negative experiences during warranty or diagnostic phases.
Services
Commercial Refrigeration Repair
Service for walk-in coolers, display cases, and refrigerated storage systems commonly found in restaurants and retail.
Wine Cellar Climate Control
Specialized temperature and humidity control systems for residential and commercial wine storage.
Ice Machine Maintenance
Cleaning, repair, and preventive service for commercial ice makers, referenced positively in reviews.
Preventive Maintenance Programs
Scheduled service visits designed to reduce system failures, though some reviewers reported recurring issues.
System Replacement & Installation
Full system removal and new equipment installation for aging or failed refrigeration units.