Atmos Energy

Gas company
2.3(96 reviews)
5430 Lyndon B Johnson Fwy, Dallas, TX 75240
Atmos Energy

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About Atmos Energy

Atmos Energy provides natural gas distribution to residential and commercial customers throughout the Dallas-Fort Worth metroplex. As a regulated gas utility, the company operates under supervision of the Railroad Commission of Texas and maintains a visible presence in North Texas energy infrastructure. With 96 documented customer reviews currently reflected in public forums, the service provider maintains standard weekday operations Monday through Friday from 7 AM to 6 PM, serving the broader Dallas community including surrounding neighborhoods in Collin and Denton counties.

The company's public profile indicates a role in residential gas delivery rather than traditional HVAC contract work, which distinguishes it from typical heating and cooling contractors in the marketplace. Available records suggest focus on meter reading, gas line maintenance, and billing administration for utility services rather than equipment installation or repair work.

Customer feedback documents several specific scenarios worth noting. One resident reported a three-month dispute over a water heater issue stemming from a service visit, with documentation reflecting ongoing correspondence. Another household described difficulty transferring account responsibility despite multiple occupants requiring reliable service. A separate incident referenced challenges encountered during a gas leak response, with the caller noting extended wait times for truck arrival.

What Customers Say

All available reviews carry 1-star ratings, with recurring complaints addressing service response delays, technician competence, and billing disputes. Multiple reviewers describe broken equipment following service calls, including piping and water heaters. Only isolated comments reference polite staff interactions without corresponding satisfaction with outcome resolution.

Working Hours

SundayClosed
Monday7 AM–6 PM
Tuesday7 AM–6 PM
Wednesday7 AM–6 PM
ThursdayToday7 AM–6 PM
Friday7 AM–6 PM
SaturdayClosed

Services

Natural Gas Distribution

Pipeline delivery of natural gas to residential homes for heating, cooking, and appliance operation.

Gas Meter Services

Installation, reading, and maintenance of residential gas meters and associated equipment.

Billing and Account Management

Monthly billing statements, payment processing, and account status administration.

Service Connect/Disconnect

Activation and termination of gas service based on customer requests and payment status.

Leak Detection Response

Investigation of reported gas odors and potential line leaks within the service territory.

Credit and Refund Processing

Issuance of billing credits, refunds, and account adjustments per company policies.

Frequently Asked Questions