FTR SERVICE COMPANY

FTR Service Company has operated as a plumbing resource in the Dallas-Fort Worth area since 1998, earning a 4.3-star rating across 33 client reviews. Owner Rey Diaz built the company after transitioning from plumbing sales into service work, allowing him to apply deep product knowledge to real-world repairs. The business maintains 24-hour availability and focuses on serving property management companies throughout the DFW Metroplex, including apartment complexes and rental communities that require responsive turnaround. This specialization means FTR regularly handles multi-unit assignments alongside individual residential calls.

What separates FTR from typical plumbing operations is the owner's direct involvement in every job combined with predictable pricing despite the around-the-clock availability. Rey Diaz personally handles most service calls, which reduces the communication gaps that frustrate customers when dispatchers manage schedules. Several reviewers specifically mention the company honored its original quotes even when unexpected complications arose during repairs. The combination of rapid response capability and transparent billing addresses two concerns that property managers frequently cite when selecting contractors.

Multiple reviewers describe specific scenarios where FTR delivered results when other contractors failed or no-showed. Justin Bishop's account details two missed appointments with no communication, while other customers highlight Rey arriving on time and resolving problems in single visits. Matthew Fields credits Rey with walking him through his first water heater replacement, explaining each step for a new homeowner. Robert Nichols mentions FTR coordinated with his home warranty company to secure coverage, acting as an advocate rather than simply performing the install. These contrasting experiences suggest consistency depends partly on matching the right job to available capacity.