Ice Machine Repair - Refrigeration

Ice Machine Repair - Refrigeration operates from 18959 N Dallas Pkwy #312 in Dallas, specializing exclusively in commercial refrigeration systems. With documented service calls across Dallas, Fort Worth, Arlington, Plano, and Frisco, the company maintains 24-hour availability seven days weekly. Five verified Google reviews yield a 2.2-star average. The business focuses on ice machine repair alongside walk-in coolers, reach-in freezers, and commercial HVAC systems, primarily serving restaurant and commercial kitchen operators rather than residential homeowners.

The company advertises partnerships with major ice machine manufacturers including Hoshizaki, Scotsman, Manitowoc, Kold Draft, and Ice-O-Matic. Their website promotes a 100% customer satisfaction guarantee while offering ice machine leasing, installation, and preventive maintenance programs. They also service glycol chillers and commercial food display cases, positioning themselves as a commercial-specialty shop rather than a general HVAC contractor.

Customer feedback reveals inconsistent service delivery. Reviewer Bossy Lisa cited Lance as professional, punctual, and knowledgeable during a service call. Conversely, three separate reviewers reported significant concerns: Nicole Austin documented a complete no-show with no callback; Miranda A. flagged poor phone etiquette; Francisco Vera alleged billing for unresolved repairs. Potential clients should exercise due diligence, request written estimates, and confirm technician dispatch before engagement.